Commercial Lines Customer Service Representative

Arthur J. Gallagher & Co. (AJG); Town of Texas (WI); Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking passionate individuals for their Client Service Team, focusing on delivering exceptional service to small business clients. This role emphasizes teamwork and collaboration, allowing you to thrive in a supportive environment while managing client accounts. With a commitment to excellence, you'll play a vital role in client retention and satisfaction. Join a dynamic team that values your unique contributions and offers a range of benefits, including flexible work hours and professional development opportunities. This is your chance to make a significant impact in the world of risk management.

Benefits

Medical/Dental/Vision Plans

Life and Accident Insurance

401(K) and Roth Options

Tax-Advantaged Accounts (HSA, FSA)

Educational Expense Reimbursement

Paid Parental Leave

Digital Mental Health Services

Flexible Work Hours

Training Programs

Charitable Matching Gift Program

Qualifications

• Bachelor's degree with 1+ years client service experience or High School degree with 3+ years.
• Property & Casualty Insurance License required.

Responsibilities

• Manage day-to-day account management for small business clients.
• Deliver high-quality service and maintain client relationships.

Skills

Client Service

Claims Management

Communication

Relationship Building

Adaptability

Education

Bachelor's Degree

High School Degree/GED

Tools

Microsoft Office

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Members of the Gallagher Select Client Service Team (CST) focus on building out custom solutions geared toward our small business clients, and our service model is specifically designed to support these clients’ special needs. Are you looking for the opportunity to work with a variety of clients across many business backgrounds? Do you thrive in a team environment versus being solely responsible for your own clients? Are you a self-starter who prefers to work remotely from home? If so, then the CST is the place for you!

How you'll make an impact

CST teammates are accountable for delivering high quality and efficient service to external clients through the day-to-day account management of our assigned group of accounts that are similar in size with relatively simple to moderately complex needs. This role reports directly into one of the Center's Client Service Supervisors. Teammates are directly contributing to key business outcomes such as client retention, client satisfaction, client growth, enhancing AJG's value to our clients and prospects, achieving operating/margin targets, business referrals, and fostering a culture of performance and continuous improvement. You’ll be successfully and profitably managing renewals on an assigned group of accounts each month, simultaneously building, solidifying, and expanding relationships with existing clients by providing exceptional ongoing care. Teammates ensure that the best possible solutions are delivered to the client in a high-quality & timely manner, including their existing business along with driving the sale of additional services and lines of coverage via referrals to our Gallagher partners.

The CST is open Monday through Friday from 9:00am – 7:00pm central time. This position is a 40-hour work week, 8 hours per day.

About You

What skills will make me successful in this role?

1. Ability and desire to provide results
2. Develop professional relationships with your internal and external partners
3. Effective communication
4. Utilize your resilient and adaptable mindset in the face of shifting priorities
5. Eagerness to collaborate with all Gallagher teams and employees.

Required:

1. Bachelor's degree with 1+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience.
2. Property & Casualty Insurance License.
3. Proficiency in Microsoft Office.

#LI-TW1

#LI-Remote

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.