Commercial Lines Customer Service Representative

Gallagher; Colorado Springs (CO); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Commercial Lines Customer Service Representative to join their dynamic team. This role is perfect for those who thrive in a collaborative environment and enjoy building relationships with clients. You'll manage accounts efficiently, ensuring high-quality service and client satisfaction. With a focus on problem-solving and continuous improvement, you will play a key role in client retention and growth. If you're passionate about delivering exceptional service and looking to make a significant impact in the insurance industry, this opportunity is for you.

Qualifications

• Bachelor's degree with 1+ years client service and insurance experience.
• Active Property and Casualty license required.

Responsibilities

• Deliver high quality service to clients through account management.
• Manage renewals and build relationships with existing clients.

Skills

Client Service Experience

Insurance Knowledge

Communication Skills

Multitasking

Rapport Building

Education

Bachelor's Degree

High School Degree/GED

Tools

Microsoft Office

EPIC

Job description

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Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Members of the Gallagher Select Client Service Team (CST) focus on building out custom solutions geared toward our small business clients, and our service model is specifically designed to support these clients’ special needs. Are you looking for the opportunity to work with a variety of clients across many business backgrounds? Do you thrive in a team environment versus being solely responsible for your own clients? Are you a self-starter who prefers to work remotely from home? If so, then the CST is the place for you!

How You'll Make An Impact

CST teammates are accountable for delivering high quality and efficient service to external clients through the day-to-day account management of our assigned group of accounts that are similar in size with relatively simple to moderately complex needs. This role reports directly into one of the Center's Client Service Supervisors. Teammates are directly contributing to key business outcomes such as client retention, client satisfaction, client growth, enhancing AJG's value to our clients and prospects, achieving operating/margin targets, business referrals, and fostering a culture of performance and continuous improvement. You’ll be successfully and profitably managing renewals on an assigned group of accounts each month, simultaneously building, solidifying, and expanding relationships with existing clients by providing exceptional ongoing care. Teammates ensure that the best possible solutions are delivered to the client in a high-quality & timely manner, including their existing business along with driving the sale of additional services and lines of coverage via referrals to our Gallagher partners.

The CST is open Monday through Friday from 9:00am - 7:00pm central time. This position is a 40-hour work week, 8 hours per day.

About You

Required Skills and Qualifications:

• Bachelor's degree with 1+ years client service and insurance experience -OR- High School degree/GED with 3+ years client service and insurance experience
• Active Property and Casualty license
• Dependable Internet access
• Ability to balance inbound phone calls, tasks, and emails
• Comfortably builds rapport over the phone and engages clients in consultative discussions
• Effectively manages/balances multiple and sometimes competing priorities
• Strong written and verbal communication skills

Preferred:

• EPIC experience
• Proficiency in using technology (Microsoft Office, etc.) as a tool to maximize productivity and quality
• Scheduling flexibility

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Insurance

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