Commercial Lines Client Service & Renewal Specialist

gpac LLC.; Mishawaka (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

gpac LLC is seeking a Commercial Lines Customer Service Professional to support our growing commercial insurance team. This role suits detail-oriented professionals who excel in a fast-paced setting and value strong client relationships.

You will manage a book of commercial lines accounts, process changes, endorsements, renewals, and cancellations, and assist producers with retention. Experience with agency management systems and a valid Property & Casualty license is preferred or obtainable.

Qualifications

• Commercial lines insurance experience preferred.
• Active Property & Casualty license preferred or ability to obtain.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a deadline-driven environment.
• Experience with agency management systems such as Applied Epic, AMS360, or similar is a plus.
• Team-oriented mindset with a strong attention to detail.

Responsibilities

• Manage and service a book of commercial insurance accounts.
• Process policy changes, certificates, endorsements, audits, renewals, and cancellations.
• Respond promptly to client questions and coverage requests.
• Assist producers with account management and retention efforts.
• Market accounts and communicate with insurance carriers as needed.
• Review policies for accuracy and coverage needs.
• Maintain accurate client records and documentation within the agency management system.
• Help deliver a high level of customer satisfaction and retention.

Skills

Communication

Organization

Client service

Detail-oriented

Multitasking

Education

Property & Casualty license

Tools

Applied Epic

AMS360

Job description

gpac LLC is seeking a Commercial Lines Customer Service Professional to support our growing commercial insurance team. This role suits detail-oriented professionals who excel in a fast-paced setting and value strong client relationships.

You will manage a book of commercial lines accounts, process changes, endorsements, renewals, and cancellations, and assist producers with retention. Experience with agency management systems and a valid Property & Casualty license is preferred or obtainable.