Commercial Lines CSR

gpac LLC.; Mishawaka (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

gpac LLC is seeking a Commercial Lines Customer Service Professional to support our growing commercial insurance team. This role suits detail-oriented professionals who excel in a fast-paced setting and value strong client relationships.

You will manage a book of commercial lines accounts, process changes, endorsements, renewals, and cancellations, and assist producers with retention. Experience with agency management systems and a valid Property & Casualty license is preferred or obtainable.

Qualifications

• Commercial lines insurance experience preferred.
• Active Property & Casualty license preferred or ability to obtain.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a deadline-driven environment.
• Experience with agency management systems such as Applied Epic, AMS360, or similar is a plus.
• Team-oriented mindset with a strong attention to detail.

Responsibilities

• Manage and service a book of commercial insurance accounts.
• Process policy changes, certificates, endorsements, audits, renewals, and cancellations.
• Respond promptly to client questions and coverage requests.
• Assist producers with account management and retention efforts.
• Market accounts and communicate with insurance carriers as needed.
• Review policies for accuracy and coverage needs.
• Maintain accurate client records and documentation within the agency management system.
• Help deliver a high level of customer satisfaction and retention.

Skills

Communication

Organization

Client service

Detail-oriented

Multitasking

Education

Property & Casualty license

Tools

Applied Epic

AMS360

Job description

Commercial Lines Customer Service Professional

Are you a detail-oriented insurance professional who takes pride in delivering exceptional client service? We are seeking a Commercial Lines Customer Service Professional to support our growing commercial insurance team. This role is ideal for someone who thrives in a fast-paced environment, enjoys building strong client relationships, and wants to be part of a collaborative agency culture.

Responsibilities

• Manage and service a book of commercial insurance accounts
• Process policy changes, certificates, endorsements, audits, renewals, and cancellations
• Respond promptly to client questions and coverage requests
• Assist producers with account management and retention efforts
• Market accounts and communicate with insurance carriers as needed
• Review policies for accuracy and coverage needs
• Maintain accurate client records and documentation within the agency management system
• Help deliver a high level of customer satisfaction and retention

Qualifications

• Previous commercial lines insurance experience preferred
• Active Property & Casualty license preferred or ability to obtain
• Strong communication and organizational skills
• Ability to multitask and prioritize in a deadline-driven environment
• Experience with agency management systems such as Applied Epic, AMS360, or similar is a plus
• Team-oriented mindset with a strong attention to detail

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.