Commercial Lines Client Advocate

Alamo Insurance Services Inc.; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

World Insurance Associates is seeking an Associate Client Representative to support the daily management of a high-volume Commercial Lines book of business. Under the lead servicer, you will deliver excellent customer service to external and internal clients to ensure satisfaction and retention.

Responsibilities include maintaining account details in EPIC, processing communications to clients and carriers, and handling endorsements and activity creation.

Qualifications

• Strong written, oral, and interpersonal communication skills.
• Able to learn coverage fundamentals.
• Sets priorities and manages workflow to deliver timely service.

Responsibilities

• Support lead servicer in managing a high-volume Commercial Lines book.
• Set up and maintain accurate account details and policy information in EPIC.
• Attach, organize, and name documents in EPIC.

Skills

Customer service

Communication

Time management

MS Office

Education

HS Diploma or equivalent

Tools

EPIC

Job description

World Insurance Associates is seeking an Associate Client Representative to support the daily management of a high-volume Commercial Lines book of business. Under the lead servicer, you will deliver excellent customer service to external and internal clients to ensure satisfaction and retention.

Responsibilities include maintaining account details in EPIC, processing communications to clients and carriers, and handling endorsements and activity creation.