Commercial Lines Associate Account Manager

The Hilb Group, LLC; Southborough (MA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Long-Term Disability

Short-Term Disability

Medical Plan

Dental Plan

Vision Plan

FSA/HSA

401(k) with company match

Critical Illness Insurance

Accident Insurance

Hospital Indemnity

Supplemental Life Insurance

Legal and Identity Protection

Pet benefits

Generous PTO

Job summary

The Hilb Group in Southborough, MA is seeking a Commercial Lines Associate Account Manager to join our in-office team. You will support policy processing, endorsements, renewals, and client service initiatives.

Ideal candidates are organized, proactive, and able to communicate effectively with clients and carriers. We offer a comprehensive benefits package and a supportive team environment.

Qualifications

• High School degree required.
• Strong interpersonal and communication skills via phone or email.
• Excellent listening and needs-based selling/retention abilities.
• Self-directed with good decision making and time management skills.
• Proficient with PC and AMS360 insurance software.

Responsibilities

• Assist with policy processing, endorsements, certificates, and other service-related activities as appropriate.
• Collaborate with internal teams to support projects and workflow execution.
• Act as liaison between customer and carrier, ensuring a mutually beneficial relationship.
• Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary.
• Maintain knowledge of all company systems and offerings.

Skills

Interpersonal skills

Listening skills

Phone & email communication

Time management

AMS360 knowledge

Education

High School degree

Tools

AMS360

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Associate Account Manager to join our team. This position will report to our agency located in Southborough, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities

• Assist with policy processing, endorsements, certificates, and other service-related activities as appropriate
• Collaborate with internal teams to support projects and workflow execution
• Act as liaison between customer and carrier working closely with both to ensure a mutually beneficial relationship
• Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary
• Maintain knowledge of all company systems and offerings

Qualifications

• High Schol degree required
• Strong interpersonal skills and ability to effectively communicate via phone or email
• Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques
• Self-directed with good decision making and time management skills
• Proficient PC skills; knowledge of insurance software including AMS360

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

Compensation

• $65,000.00/yr

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws