Commercial Lines Account Manger

Brown & Brown; Tallahassee (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Brown & Brown in Tallahassee, FL is seeking a Commercial Lines Account Manager to support and retain an assigned book of commercial insurance clients. You will collaborate with clients, producers, carriers, and internal teammates to ensure accurate coverage and smooth renewal processes.

The ideal candidate is organized, detail-oriented, with knowledge of Commercial Lines coverage and a commitment to delivering exceptional client experiences. A Florida 2-20 license is required.

Qualifications

• Active Florida 2-20 General Lines Insurance License required.
• Commercial Lines insurance experience preferred.
• Proficiency with MS Office and agency management systems.

Responsibilities

• Manage day-to-day servicing of assigned Commercial Lines accounts.
• Respond to client requests with coverage, endorsements, certificates, billing information and other account needs.
• Review Commercial Lines applications, renewal requests, endorsements, and related documentation for accuracy and adherence to carrier underwriting guidelines.
• Prepare and process binders, policies, endorsements, certificates of insurance, audits, cancellations, and other insurance documentation.
• Review policies, endorsements, audits, and related documents to confirm appropriate coverage and rating.
• Support the renewal process by maintaining expiration records and coordinating with producers and carriers.

Skills

Client service

Organization

Communication

Detail oriented

Relationship building

Florida 2-20 License

Education

High school diploma

Tools

Microsoft Office

Agency management system

Job description

Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Tallahassee, Florida.

The Commercial Lines Account Manager is responsible for supporting, servicing, and retaining an assigned book of commercial insurance clients. This role partners closely with clients, producers, carriers, and internal teammates to provide responsive service, ensure accurate coverage, and support the day-to-day management and renewal of client accounts.

The ideal candidate is organized, detail-oriented, and knowledgeable in Commercial Lines coverage, with a strong commitment to delivering an exceptional client experience.

How You Will Contribute

• Manage the day-to-day servicing needs of an assigned book of Commercial Lines accounts.
• Respond to client requests and provide timely, accurate information regarding coverage, policies, endorsements, certificates, billing, and other account needs.
• Review Commercial Lines applications, renewal requests, endorsements, and related documentation for accuracy and adherence to carrier underwriting guidelines.
• Prepare and process binders, policies, endorsements, certificates of insurance, audits, cancellations, and other insurance documentation.
• Review policies, endorsements, audits, and related documents to confirm appropriate coverage and rating.
• Support the renewal process by maintaining expiration records, gathering required information, and coordinating with producers and carrier partners.
• Confirm coverage with clients and assist with coverage-related questions as needed.
• Process premium finance agreements, billing, invoices, and check requests as appropriate.
• Assist with premium and audit collection efforts.
• Maintain accurate and complete client information within agency management systems.
• Build and maintain strong relationships with clients, producers, underwriters, carrier representatives, and internal teammates.
• Develop and maintain strong technical knowledge of Commercial Lines insurance products, coverages, underwriting practices, and rating.
• Provide backup support to fellow Account Managers and teammates as needed.

Skills & Experience to Be Successful

• High school diploma or equivalent required.
• Active Florida 2-20 General Lines Insurance License required.
• Commercial Lines insurance experience strongly preferred.
• Working knowledge of Commercial Lines coverages, policies, endorsements, and carrier underwriting guidelines.
• Strong client service and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize multiple client needs and deadlines.
• High attention to detail and commitment to accuracy.
• Ability to adapt to changing priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite.
• Experience working within an insurance agency management system is preferred.
• Ability to work effectively with clients, producers, carriers, underwriters, and internal teammates.

What Success Looks Like

You’ll be successful in this role if you:

• Enjoy building relationships and taking care of clients.
• Have a strong understanding of Commercial Lines insurance.
• Are comfortable reviewing coverage and identifying potential issues.
• Take ownership of your accounts and follow through on commitments.
• Stay organized while managing competing priorities.
• Communicate clearly with clients, producers, and carrier partners.
• Care about accuracy and getting the details right.
• Enjoy being part of a collaborative team.

Why Join Brown & Brown?

Built on meritocracy, Brown & Brown rewards self-starters who are committed to doing what is best for our customers. This is an opportunity to join a collaborative team while continuing to build your expertise in Commercial Lines insurance and client relationship management.