Commercial Lines Account Manager

Brown & Brown; Tallahassee (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401k plan

Tuition reimbursement

Paid time off

Job summary

Brown & Brown in Tallahassee, FL seeks a Commercial Lines Account Manager to support and retain an assigned book of commercial clients. You will work closely with clients, producers, carriers, and internal teams to ensure accurate coverage and timely service.

The ideal candidate is organized, detail-oriented, and skilled in Commercial Lines, with a strong commitment to delivering exceptional client experiences and maintaining robust relationships.

Qualifications

• High school diploma or equivalent.
• Florida 2-20 General Lines Insurance License required.
• Commercial Lines experience preferred.
• Proficiency with Microsoft Office Suite.
• Experience with agency management systems preferred.

Responsibilities

• Manage day-to-day servicing of assigned Commercial Lines accounts.
• Respond to client requests with accurate information on coverage, policies, and billing.
• Review applications, renewals, endorsements for accuracy and underwriting guidelines.
• Prepare and process binders, policies, certificates, audits, cancellations, and other docs.
• Coordinate renewal processes and gather information with producers and carriers.
• Maintain accurate client information in the agency system and build client relationships.
• Provide backup support to teammates as needed.

Skills

Commercial Lines knowledge

Client service

Relationship building

Communication

Microsoft Office

Insurance license (2-20)

Multi-tasking

Education

High school diploma or equivalent

Tools

Agency management system

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Tallahassee, Florida.

The Commercial Lines Account Manager is responsible for supporting, servicing, and retaining an assigned book of commercial insurance clients. This role partners closely with clients, producers, carriers, and internal teammates to provide responsive service, ensure accurate coverage, and support the day-to-day management and renewal of client accounts.

The ideal candidate is organized, detail-oriented, and knowledgeable in Commercial Lines coverage, with a strong commitment to delivering an exceptional client experience.

How You Will Contribute

• Manage the day-to-day servicing needs of an assigned book of Commercial Lines accounts.
• Respond to client requests and provide timely, accurate information regarding coverage, policies, endorsements, certificates, billing, and other account needs.
• Review Commercial Lines applications, renewal requests, endorsements, and related documentation for accuracy and adherence to carrier underwriting guidelines.
• Prepare and process binders, policies, endorsements, certificates of insurance, audits, cancellations, and other insurance documentation.
• Review policies, endorsements, audits, and related documents to confirm appropriate coverage and rating.
• Support the renewal process by maintaining expiration records, gathering required information, and coordinating with producers and carrier partners.
• Confirm coverage with clients and assist with coverage-related questions as needed.
• Process premium finance agreements, billing, invoices, and check requests as appropriate.
• Assist with premium and audit collection efforts.
• Maintain accurate and complete client information within agency management systems.
• Build and maintain strong relationships with clients, producers, underwriters, carrier representatives, and internal teammates.
• Develop and maintain strong technical knowledge of Commercial Lines insurance products, coverages, underwriting practices, and rating.
• Provide backup support to fellow Account Managers and teammates as needed.

Skills & Experience to Be Successful

• High school diploma or equivalent required.
• Active Florida 2-20 General Lines Insurance License required.
• Commercial Lines insurance experience strongly preferred.
• Working knowledge of Commercial Lines coverages, policies, endorsements, and carrier underwriting guidelines.
• Strong client service and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize multiple client needs and deadlines.
• High attention to detail and commitment to accuracy.
• Ability to adapt to changing priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite.
• Experience working within an insurance agency management system is preferred.
• Ability to work effectively with clients, producers, carriers, underwriters, and internal teammates.

What Success Looks Like

You’ll be successful in this role if you:

• Enjoy building relationships and taking care of clients.
• Have a strong understanding of Commercial Lines insurance.
• Are comfortable reviewing coverage and identifying potential issues.
• Take ownership of your accounts and follow through on commitments.
• Stay organized while managing competing priorities.
• Communicate clearly with clients, producers, and carrier partners.
• Care about accuracy and getting the details right.
• Enjoy being part of a collaborative team.

Why Join Brown & Brown?

Built on meritocracy, Brown & Brown rewards self-starters who are committed to doing what is best for our customers. This is an opportunity to join a collaborative team while continuing to build your expertise in Commercial Lines insurance and client relationship management.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits.

Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.