Commercial Lines Account Manager — Hybrid/Remote (P&C)

Insurance Office of America; Hayward (CA); Hybrid; USD 80,000 - 105,000; Full time

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines in a hybrid-capable California role. You will manage an assigned book, ensure retention, and coordinate day-to-day service with a focus on policy administration, renewals, billing, and claims analysis.

The role requires 3–5 years in account management or 5+ years in insurance, with active P&C licensing and strong analytical and customer service skills.

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty (P&C) licensing; CIC designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance industry experience

P&C licensing

CIC designation

Analytical skills

Customer service

Communication

MS Office

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office

Agency management systems

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines in a hybrid-capable California role. You will manage an assigned book, ensure retention, and coordinate day-to-day service with a focus on policy administration, renewals, billing, and claims analysis.

The role requires 3–5 years in account management or 5+ years in insurance, with active P&C licensing and strong analytical and customer service skills.