Commercial Lines Account Manager - Client Success & Growth

hilbgroup; Hyannis (MA); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA/HSA plans

401(k) with company match

Life insurance

Disability insurance

PTO

Job summary

The Hilb Group in Hyannis, MA is seeking a motivated Commercial Lines Account Manager to join our team in-office. This role focuses on servicing a diverse book of business and building strong client relationships.

You will handle inquiries on coverages, billing, endorsements, and renewals, while collaborating with carriers to secure favorable terms. If you're organized, client-focused, and ready to contribute to a high-performance team, apply today.

Qualifications

• 2+ years of experience in customer service and/or sales in the p&c insurance industry.
• Strong interpersonal skills and ability to effectively communicate via phone or email.
• Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques.
• Self-directed with good decision making and time management skills.
• Proficient PC skills; knowledge of insurance software including AMS360.

Responsibilities

• Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance.
• Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business.
• Handle billing, service and endorsement requests and process necessary paperwork associated with requested.
• Act as liaison between customer and carrier working closely with both to ensure a mutually beneficial relationship.
• Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary.
• Maintain knowledge of all company systems and offerings.

Skills

2+ years insurance experience

Interpersonal skills

Phone & Email communication

Decision making & time management

Education

High School degree

Tools

AMS360

Job description

The Hilb Group in Hyannis, MA is seeking a motivated Commercial Lines Account Manager to join our team in-office. This role focuses on servicing a diverse book of business and building strong client relationships.

You will handle inquiries on coverages, billing, endorsements, and renewals, while collaborating with carriers to secure favorable terms. If you're organized, client-focused, and ready to contribute to a high-performance team, apply today.