Commercial Lines Account Manager: Client Services Lead

Acrisure; Towson (MD); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Job summary

Acrisure is seeking an experienced Commercial Lines Account Manager to support a large and growing book of commercial insurance business in Towson, MD. This client service role focuses on day-to-day servicing, renewals, carrier coordination, and client retention, not sales.

The role requires collaboration with a Producer and internal teams to deliver responsive service. The position emphasizes solving client questions, coordinating with carriers and underwriters, and serving as a trusted

Qualifications

• Active Property & Casualty license required.
• Experience in servicing commercial insurance accounts is preferred.
• Strong client relationship and renewal management skills.
• Ability to explain coverage and renewal recommendations clearly to clients.
• Experience working with carriers, underwriters, and producers.

Responsibilities

• Serve as a primary day-to-day contact for an assigned portfolio of commercial insurance clients
• Build and maintain strong client relationships through proactive communication, responsive service, and consistent follow-through
• Manage policy changes, endorsements, certificates of insurance, audits, cancellations, reinstatements, and other account servicing activities
• Coordinate the commercial insurance renewal process from initial preparation through completion
• Gather underwriting information, loss runs, exposure data, applications, and other documentation needed for renewals and account servicing
• Partner closely with the Producer to support client retention and long-term account relationships
• Work directly with carriers, underwriters, and internal teams to obtain coverage information and support renewal strategies
• Review policies, endorsements, and other coverage documents for accuracy and completeness
• Assist clients with coverage questions and clearly explain policy provisions, coverage changes, and renewal recommendations
• Identify service issues or account needs and coordinate appropriate solutions with internal and external partners
• Maintain accurate and timely account documentation within agency management systems
• Partner with internal service, marketing, claims, and underwriting teams to support client needs
• Assist with billing inquiries and other policy-related questions
• Perform additional duties and projects as assigned

Skills

Client relationship management

Renewals coordination

Commercial insurance knowledge

Communication skills

Carrier/underwriter coordination

Education

Active Property & Casualty license

Bachelor's degree beneficial

Professional designations CIC/CISR/CRM/ARM/CPCU beneficial

Tools

Agency management systems

Microsoft Office

Job description

Acrisure is seeking an experienced Commercial Lines Account Manager to support a large and growing book of commercial insurance business in Towson, MD. This client service role focuses on day-to-day servicing, renewals, carrier coordination, and client retention, not sales.

The role requires collaboration with a Producer and internal teams to deliver responsive service. The position emphasizes solving client questions, coordinating with carriers and underwriters, and serving as a trusted