Commercial Lines Account Manager

BARNES INSURANCE AGENCY INC; Pigeon Forge (TN); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Health Savings Account funding

Generous Holiday Schedule

Professional Development

Job summary

An established industry player is seeking a dedicated Account Manager to enhance client relationships and deliver exceptional service. In this role, you will be the key point of contact for clients, addressing their insurance needs and ensuring satisfaction. The ideal candidate will thrive in a professional office environment, showcasing strong communication and analytical skills, while being detail-oriented and organized. Join a dynamic team that values professional development and offers a supportive work atmosphere. If you are passionate about customer service and looking to make a meaningful impact, this opportunity is perfect for you.

Qualifications

• Proven background in professional customer service roles.
• Detail-oriented with strong communication and analytical skills.

Responsibilities

• Build and maintain customer relationships to meet insurance needs.
• Respond to inquiries and maintain detailed records of communications.
• Collaborate with Producers for policy review and delivery.

Skills

Customer Service

Analytical Skills

Problem-Solving

Conflict Resolution

Communication Skills

Time Management

Technology Skills

Education

1+ years in Customer Service

Insurance Experience

Tools

Microsoft Office

EPIC Agency Management System

Job description

Benefits:

1. 401(k) matching
2. Competitive salary
3. Dental insurance
4. Health insurance
5. Paid time off
6. Vision insurance

Benefits/Perks:

1. Competitive Salary
2. Medical insurance and voluntary dental, vision, and life insurance options
3. Health Savings Account funding
4. 401k matching program
5. Paid Time Off and Generous Holiday Schedule
6. Professional Development

Job Description:

Our Account Managers are responsible for maintaining and growing relationships with our clients, ensuring their insurance needs are met, and providing outstanding service. The ideal candidate will have a proven background in a professional office environment, be detail-oriented, and possess excellent communication skills.

Responsibilities:

1. Establish and build customer relationships
2. Respond to customer inquiries regarding insurance policies, coverage, and changes
3. Maintain detailed records of customer conversations and policy changes
4. Stay informed on carrier products and industry standards
5. Prepare and maintain accurate summaries of insurance, schedules, and proposals
6. Serve as a liaison between clients and carriers to resolve service issues and policy interpretation
7. Collaborate with Producers in policy review and delivery
8. Contact clients regarding outstanding receivables; invoice clients; review and accurately maintain accounting history

Qualifications:

1. Minimum 1 year experience in a professional customer service role; insurance experience a plus.
2. Excellent customer service, analytical, problem-solving, and conflict resolution skills
3. Demonstrated proficiency with computer systems, including but not limited to Microsoft Office
4. EPIC agency management system knowledge a plus
5. Excellent verbal and written communication skills
6. Highly organized with excellent time management skills
7. Strong computer and technology skills
8. Must be able to work on-site in Pigeon Forge, TN M-F 8:30-5 or 8-4:30