Commercial Lines Account Manager

Barnes Insurance Agency; Pigeon Forge (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA funding

401k matching

Paid time off

Holiday schedule

Professional development

Job summary

Barnes Insurance Agency is seeking an Account Manager to maintain and grow client relationships and deliver outstanding service.

The candidate should be detail oriented with strong communication skills and experience in a professional office environment. This on-site role in Pigeon Forge, TN follows a M-F schedule with standard business hours.

Qualifications

• Minimum 1 year experience in a professional customer service role.
• Excellent customer service, analytical, problem solving and conflict resolution skills
• Proficiency with computer systems, including Microsoft Office
• EPIC agency management system knowledge a plus
• Excellent verbal and written communication skills
• Highly organized with excellent time management skills
• Must be able to work on-site in Pigeon Forge, TN M-F 8:30-5 or 8-4:30

Responsibilities

• Establish and build customer relationships
• Respond to customer inquiries regarding insurance policies, coverage and changes
• Maintain detailed records of customer conversations and policy changes
• Stay informed on carrier products and industry standards
• Prepare and maintain accurate summaries of insurance, schedules, and proposals
• Serve as a liaison between clients and carriers to resolve service issues and policy interpretation
• Collaborate with Producers in policy review and delivery
• Contact clients regarding outstanding receivables; invoices clients; reviews and accurately maintains accounting history

Skills

Customer service

Communication

Time management

Attention to detail

Microsoft Office

Tools

EPIC

Job description

Benefits

• Medical insurance and voluntary dental, vision, and life insurance options
• Health Savings Account funding
• 401k matching program
• Paid Time Off and Generous Holiday Schedule
• Professional Development

Job Description

Our Account Managers are responsible for maintaining and growing relationships with our clients, ensuring their insurance needs are met, and providing outstanding service. The ideal candidate will have a proven background in a professional office environment, detail oriented, with excellent communication skills.

Responsibilities

• Establish and build customer relationships
• Respond to customer inquiries regarding insurance policies, coverage and changes
• Maintain detailed records of customer conversations and policy changes
• Stay informed on carrier products and industry standards
• Prepare and maintain accurate summaries of insurance, schedules, and proposals
• Serve as a liaison between clients and carriers to resolve service issues and policy interpretation
• Collaborate with Producers in policy review and delivery
• Contact clients regarding outstanding receivables; invoices clients; reviews and accurately maintains accounting history

Qualifications

• Minimum 1 year experience in a professional customer service role, insurance experience a plus.
• Excellent customer service, analytical, problem solving and conflict resolution skills
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office
• EPIC agency management system knowledge a plus
• Excellent verbal and written communication skills
• Highly organized with excellent time management skills
• Strong computer and technology skillsMust be able to work on-site in Pigeon Forge, TN M-F 8:30-5 or 8-4:30