Commercial Lines Account Manager

gpac; Minneapolis (MN); On-site; USD 90,000 - 125,000; Full time

Job summary

gpac LLC. in Minneapolis seeks a Personal Lines Manager to guide a selective Commercial Lines portfolio and drive department efficiency.

You will lead workflows, coordinate with the Director of Commercial Lines on daily operations, and identify growth opportunities including cross-selling and expanding coverage options. The role emphasizes achieving agency goals, delivering outstanding client service, and maintaining strong carrier relationships while reporting on progress and training staff as

Qualifications

• Minimum of 5 years in Commercial Lines insurance.
• Active MN P&C license required.
• Proficiency with Applied Epic preferred.
• Strong leadership and accountability.
• Excellent communication and organizational skills.

Responsibilities

• Manage a select portfolio of high-end Commercial Lines clients.
• Develop and streamline departmental workflows and procedures.
• Collaborate with the Director of Commercial Lines on daily operations.
• Identify growth opportunities including cross-selling and expanding coverage.
• Drive achievement of agency goals and performance metrics.
• Maintain strong carrier relationships and client service excellence.

Skills

Leadership

Interpersonal skills

Organizational skills

Team collaboration

Customer service

Self-motivation

Education

MN P&C License

Tools

Applied Epic

Microsoft Office Suite

Job description

Role

• Manage a select portfolio of high-end Commercial Lines clients.
• Develop and streamline departmental workflows and procedures to enhance efficiency.
• Collaborate closely with the Director of Commercial Lines to oversee day-to-day operations.
• Identify growth opportunities for the department, including cross-selling and expanding coverage options.
• Drive the achievement of agency goals and performance objectives.
• Continuously enhance the client service experience, ensuring outstanding customer satisfaction.
• Generate and analyze monthly reports to assess progress toward departmental goals.
• Cultivate and maintain strong relationships with insurance carriers.
• Foster a productive and positive work environment within the department.
• Provide ongoing training to ensure optimal utilization of our agency management system and carrier websites.
• Participate in annual staff evaluations and contribute to the hiring and training of new team members.
• Undertake additional responsibilities as required by the role.

Role

As a Personal Lines Manager with our team, you will play a pivotal role in shaping the future of the agency. You will:

• Manage a select portfolio of high-end Commercial Lines clients.
• Develop and streamline departmental workflows and procedures to enhance efficiency.
• Collaborate closely with the Director of Commercial Lines to oversee day-to-day operations.
• Identify growth opportunities for the department, including cross-selling and expanding coverage options.
• Drive the achievement of agency goals and performance objectives.
• Continuously enhance the client service experience, ensuring outstanding customer satisfaction.
• Generate and analyze monthly reports to assess progress toward departmental goals.
• Cultivate and maintain strong relationships with insurance carriers.
• Foster a productive and positive work environment within the department.
• Provide ongoing training to ensure optimal utilization of our agency management system and carrier websites.
• Participate in annual staff evaluations and contribute to the hiring and training of new team members.
• Undertake additional responsibilities as required by the role.

Qualifications

• A minimum of 5 years of experience in Commercial Lines insurance.
• An active MN P & C License.
• Proficiency with Applied Epic (strongly preferred).
• Self-motivation and a strong sense of accountability.
• Exceptional leadership, interpersonal, and organizational skills.
• The ability to work collaboratively in a team environment.
• Outstanding problem-solving and customer service abilities.
• Proficiency in the Microsoft Office Suite.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.