Personal Lines Account Manager

gpac; Memphis (TN); On-site; USD 60,000 - 85,000; Full time

Job summary

gpac LLC. in Memphis, TN is seeking a Personal Lines Account Manager to shape the agency's future by managing a select client portfolio and driving operational efficiency.

You will collaborate with the Director of Personal Lines, identify growth opportunities, and ensure top-tier client service while building strong carrier relationships.

Qualifications

• 5+ years of experience in Personal Lines insurance.
• Licensed TN P&C professional.
• Proficient with agency software and MS Office.

Responsibilities

• Manage a select portfolio of high-end Personal Lines clients.
• Develop and streamline departmental workflows to enhance efficiency.
• Collaborate closely with the Director of Personal Lines to oversee day-to-day operations.
• Identify growth opportunities for the department, including cross-selling and expanding coverage options.
• Drive the achievement of agency goals and performance objectives.
• Continuously enhance the client service experience, ensuring outstanding customer satisfaction.
• Generate and analyze monthly reports to assess progress toward departmental goals.
• Cultivate and maintain strong relationships with insurance carriers.
• Foster a productive and positive work environment within the department.
• Provide ongoing training to ensure optimal utilization of our agency management system and carrier websites.
• Participate in annual staff evaluations and contribute to the hiring and training of new team members.

Skills

Personal lines experience

Leadership & teamwork

Customer service

Problem solving

Self-motivation & accountability

Education

TN P&C License

Tools

Applied Epic

Microsoft Office

Job description

Role

As a

• Manage a select portfolio of high-end Personal Lines clients.
• Develop and streamline departmental workflows and procedures to enhance efficiency.
• Collaborate closely with the Director of Personal Lines to oversee day-to-day operations.
• Identify growth opportunities for the department, including cross-selling and expanding coverage options.
• Drive the achievement of agency goals and performance objectives.
• Continuously enhance the client service experience, ensuring outstanding customer satisfaction.
• Generate and analyze monthly reports to assess progress toward departmental goals.
• Cultivate and maintain strong relationships with insurance carriers.
• Foster a productive and positive work environment within the department.
• Provide ongoing training to ensure optimal utilization of our agency management system and carrier websites.
• Participate in annual staff evaluations and contribute to the hiring and training of new team members.
• Undertake additional responsibilities as required by the role.

Role

As a Personal Lines Account Manager with our team, you will play a pivotal role in shaping the future of the agency. You will:

• Manage a select portfolio of high-end Personal Lines clients.
• Develop and streamline departmental workflows and procedures to enhance efficiency.
• Collaborate closely with the Director of Personal Lines to oversee day-to-day operations.
• Identify growth opportunities for the department, including cross-selling and expanding coverage options.
• Drive the achievement of agency goals and performance objectives.
• Continuously enhance the client service experience, ensuring outstanding customer satisfaction.
• Generate and analyze monthly reports to assess progress toward departmental goals.
• Cultivate and maintain strong relationships with insurance carriers.
• Foster a productive and positive work environment within the department.
• Provide ongoing training to ensure optimal utilization of our agency management system and carrier websites.
• Participate in annual staff evaluations and contribute to the hiring and training of new team members.
• Undertake additional responsibilities as required by the role.

Qualifications

• A minimum of 5 years of experience in Personal Lines insurance.
• An active TN P & C License.
• Proficiency with Applied Epic (strongly preferred).
• Self-motivation and a strong sense of accountability.
• Exceptional leadership, interpersonal, and organizational skills.
• The ability to work collaboratively in a team environment.
• Outstanding problem-solving and customer service abilities.
• Proficiency in the Microsoft Office Suite.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.