Commercial Lines Account Manager

Lowe-Tillson Insurance & Associates; Maryland; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health

Vision

Health Savings Account

Paid Time Off (PTO)

Paid Sick Time

Paid Holidays

Paid Vacations

401(k)

Monthly Company Contribution (for addl

Job summary

Lowe-Tillson Insurance & Associates, a family-owned independent agency in Maryland, seeks a full-time Commercial Lines Account Manager with strong client service and tech skills.

You will manage a sizable book of business, review renewals, obtain quotes, and support clients with claims and endorsements, while building lasting relationships. A high school diploma and MD P&C license are required, with in-office training during the first week.

Qualifications

• Strong customer service skills and a positive attitude.
• Self-motivated with the ability to think outside the box.
• Experience with Commercial Lines in an independent, tech-enabled agency.

Responsibilities

• Manage an active Commercial Lines book of business and renewals.
• Review renewals and advise on coverage needs for protection.
• Quote new business by gathering client information and carrier quotes.
• Assist clients with claims reporting and carrier communications.
• Process endorsements and update clients on changes.
• Build strong client relationships through phone and email.

Skills

Customer service

Positive attitude

Tech-enabled

Communication

Education

High School Diploma

Tools

AMS360

Job description

Celebrating over 50 years of business, Lowe-Tillson Insurance & Associates, Inc is a small, family-owned, independent agency that cares for our employees and understands the importance of work life balance. The average tenure for our employees is greater than 10 years. We are proud of our wonderful company culture and the way we work together as a team in all aspects of our business.

What We Are Seeking

We are seeking a full-time Commercial Lines Account Manager who has great customer service skills, a positive attitude, thinks outside the box, and strives to become a trusted source for our clients. Customer Service is very important to our agency as we have built a strong reputation in our area. For this newly created role, the ideal candidate will be self-motivated, have Commercial Lines insurance experience, possess strong technology skills, understand companies’ portal systems and have management system skills.

Job Responsibilities

• Manage a $500,000-$750,000 book of business by reviewing client policies, tracking renewal cycles, and identifying coverage needs to provide proactive service.
• Review renewals, evaluate coverage adequacy, and recommend policy adjustments to ensure optimal protection.
• Quote new business by gathering client information, obtaining carrier quotes, and presenting competitive coverage options.
• Support clients with claims reporting, follow-ups and carrier communication.
• Process endorsements by handling policy changes, submitting requests, and confirming updates with clients.
• Build strong client relationships by delivering exceptional, responsive service via phone and email.
• High School Diploma (or Equivalent)
• License: Property & Casualty (MD)
• Minimum of 2 years of Account Manager experience in Commercial Lines with an independent, tech-enabled insurance agency
• Willingness to attend in-office training for first week of employment

Preferred Skills

• Bachelor’s Degree; Some College; No Degree
• Management System: AMS360 – willing to train
• Health
• Vision
• Health Savings Account
• Paid Time Off (PTO)
• Paid Sick Time
• Paid Holidays
• Paid Vacations
• 401(k)
• Monthly Company Contribution (for additional coverage)