Commercial Lines Account Manager / Operations

Vance Airscoop; New Baltimore (MI); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Vance Airscoop is seeking a Commercial Lines Account Manager to manage a designated book of commercial insurance clients. You will ensure an excellent client experience through responsive communication, accurate policy administration, and proactive coverage recommendations.

You will work with producers, carriers, and internal teams to retain and grow accounts, handle endorsements and renewals, and mentor junior staff when applicable.

Qualifications

• 2–5+ years of commercial insurance account management.
• Active Property & Casualty License.
• Strong client-service and communication skills.

Responsibilities

• Serve as the primary contact for assigned commercial clients.
• Process endorsements, cancellations, reinstatements, and policy changes.
• Prepare proposals and renewal documents.
• Manage renewal timelines and negotiate terms with carriers.
• Collaborate with producers and underwriters to retain and grow accounts.

Skills

Commercial insurance

Account management

Client service

Communication

Independent

Education

Active Property & Casualty License

Tools

Agency Management System

Microsoft Office

Carrier portals

Job description

Position Summary

The Commercial Lines Account Manager is responsible for managing and servicing a designated book of commercial insurance clients. This role ensures exceptional client experience through responsive communication, accurate policy management, and proactive coverage recommendations. The Account Manager works closely with producers, carriers, and internal team members to maintain strong relationships and support business retention and growth.

Key Responsibilities

Client Service & Relationship Management

• Serve as the primary point of contact for assigned commercial insurance clients.
• Respond promptly to client inquiries regarding coverage, billing, certificates, claims, and policy changes.
• Build and maintain strong, professional relationships with clients, producers, and underwriters.
• Provide proactive risk-management recommendations and identify coverage gaps.

Policy Administration

• Process endorsements, cancellations, reinstatements, and policy changes.
• Prepare and deliver policy summaries, proposals, and renewal documents.
• Manage renewal timelines, including marketing accounts, gathering updated exposures, and negotiating terms with carriers.
• Review policies and endorsements for accuracy and resolve discrepancies with carriers.

Technical & Compliance

• Maintain a thorough understanding of commercial lines coverages.
• Ensure all client files and policy documents meet agency and regulatory standards.
• Assist clients with claims reporting and follow-up as needed.
• Maintain accurate and organized records in the agency management system.

Team Collaboration

• Partner with producers to support retention and expansion of accounts.
• Mentor junior staff or account assistants when applicable.
• Participate in internal meetings, training, and process improvement initiatives.

Qualifications

• Experience in commercial insurance account management (typically 2–5+ years).
• Active Property & Casualty Insurance License.
• Strong knowledge of commercial coverages, underwriting guidelines, and carrier products.
• Excellent communication, problem‑solving, and customer‑service skills.
• Proficiency with agency management systems and Microsoft Office.
• Ability to manage multiple tasks, prioritize deadlines, and work independently.

Preferred Traits

• Detail-oriented with strong organizational abilities.
• Positive, client-focused attitude and professional demeanor.
• Ability to work in a fast-paced, team-driven environment.
• Comfortable navigating carrier portals and digital workflows.

Working Conditions

Full-time position; may offer hybrid/remote flexibility depending on company policy.

Occasional travel for client meetings or carrier visits (if required).