Commercial Lines Account Manager

Zohorecruit; Framingham (MA); On-site; USD 75,000 - 95,000; Full time

Job summary

Integrated Insurance Solutions in Framingham, MA is seeking an experienced Commercial Lines Account Manager to manage an existing book of business and collaborate with producers and carriers. You will advise clients, ensure accurate coverage, and drive service excellence in a growing agency.

The role requires 3+ years in commercial lines, strong communication skills, and proficiency with EPIC or similar agency management systems, within a collaborative team environment.

Qualifications

• At least three years of commercial lines experience within an insurance agency.
• Strong knowledge of commercial insurance coverage and terminology.
• Experience managing client relationships and providing excellent customer service.
• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while being an effective member of a team.
• Working knowledge of Microsoft Office and commercial insurance rating systems.
• Experience with Applied EPIC or a comparable agency management system.

Responsibilities

• Manage and develop relationships with an established book of commercial clients.
• Partner with producers to onboard and service new accounts.
• Coordinate the renewal process, including gathering information, reviewing coverage needs, preparing submissions, and working with carriers.
• Review policies and coverage to help ensure accuracy and identify potential gaps or changing client needs.
• Respond to client questions and service requests accurately and promptly.
• Work with insurance carriers and underwriters to resolve coverage, pricing, and service issues.
• Support clients with endorsements, certificates, claims questions, and other ongoing insurance needs.
• Maintain accurate and complete account information within the agency management system.
• Identify opportunities to strengthen client relationships and expand coverage where appropriate.

Skills

Commercial lines

Client relationships

Communication skills

Organization

Team player

Tools

Applied EPIC

Microsoft Office

Job description

Full time | Circle Strategies, Inc. | United States

Posted On 09/29/2026

Job Information

Insurance

Work Experience 4-5 years

$75k - $95k

City Framingham

State/Province Massachusetts

01701

Job Description

Integrated Insurance Solutions | Framingham, Massachusetts

Integrated Insurance Solutions (IIS) is seeking an experienced Commercial Lines Account Manager who values strong client relationships, problem-solving, and teamwork. At IIS, we combine modern technology with personalized service, giving you the tools, support, and autonomy to manage an established book of business, advise clients, and collaborate with producers as the business grows.

As a Commercial Lines Account Manager, you will serve as a trusted point of contact for IIS clients and work closely with producers, carriers, and the rest of our service team.

• Manage and develop relationships with an established book of commercial clients.
• Partner with producers to onboard and service new accounts.
• Coordinate the renewal process, including gathering information, reviewing coverage needs, preparing submissions, and working with carriers.
• Review policies and coverage to help ensure accuracy and identify potential gaps or changing client needs.
• Respond to client questions and service requests accurately and promptly.
• Work with insurance carriers and underwriters to resolve coverage, pricing, and service issues.
• Support clients with endorsements, certificates, claims questions, and other ongoing insurance needs.
• Maintain accurate and complete account information within the agency management system.
• Identify opportunities to strengthen client relationships and expand coverage where appropriate.

Requirements

Required qualifications include:

• At least three years of commercial lines experience within an insurance agency.
• Strong knowledge of commercial insurance coverage and terminology.
• Experience managing client relationships and providing excellent customer service.
• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while being an effective member of a team.
• Working knowledge of Microsoft Office and commercial insurance rating systems.
• Experience with Applied EPIC or a comparable agency management system.

Preferred qualifications include:

• Exposure to professional lines.
• An active Massachusetts Property & Casualty license is preferred.
• A sense of urgency is important. A sense of humor helps too.

We want our employees to build careers here, too.

IIS offers:

• Competitive compensation and bonus opportunities.
• Comprehensive employee benefits.
• 401(k) retirement plan.
• Support for professional development and industry certifications.
• Year-round business casual environment.
• Free parking.
• Opportunities for professional growth and advancement.

We are an Equal Employment Opportunity Employer and we do not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law.