Commercial Lines Account Manager

STL 1st; Clayton (MO); On-site; USD 65,000 - 95,000; Full time

Job summary

STL 1st is seeking a Commercial Lines Account Manager to join a collaborative, high-performing insurance team supporting a strong book of commercial clients. This role emphasizes relationship-building and ownership of accounts, with a focus on delivering smart coverage solutions and an exceptional client experience.

You will partner with Producers and carriers, manage policy changes, renewals, and client inquiries, and contribute to a team that values stability, growth, and impact.

Qualifications

• 5+ years in commercial insurance account management.
• Experience with renewals, quoting, and certificates of liability.
• Ability to advise on policy changes and coverage options.
• Strong communication and client service mindset.

Responsibilities

• Be a key partner to Producers in managing and growing a shared book of commercial clients.
• Serve as the primary day-to-day contact for policy changes, certificates, claims support, and coverage questions.
• Lead renewal preparation 90–120 days ahead of expiration, including reviewing carrier terms and marketing when needed.
• Prepare renewal comparisons and coverage recommendations.
• Analyze policies, contracts, and exposures to ensure clients are properly protected.
• Identify coverage gaps and recommend additional or enhanced solutions.
• Prepare and verify applications, proposals, and policy documents.
• Maintain clean, accurate client records in the agency management system.

Skills

Account management

Relationship building

Policy renewals & quotes

Attention to detail

Cross-team collaboration

Tools

EPIC

Job description

We’re hiring a Commercial Lines Account Manager to join a collaborative, high-performing insurance team supporting a strong book of commercial clients. This is not a transactional service role, it’s a relationship-driven position where you’ll partner with Producers and carriers to deliver smart coverage solutions and an exceptional client experience.

If you enjoy working as part of a team, taking ownership of your accounts, and being valued for your insurance expertise, this role offers the right mix of stability, growth, and impact.

What You’ll Do

• Be a key partner to Producers in managing and growing a shared book of commercial clients
• Serve as the primary day-to-day contact for policy changes, certificates, claims support, and coverage questions
• Lead renewal preparation 90–120 days ahead of expiration, including reviewing carrier terms and marketing when needed
• Prepare renewal comparisons and coverage recommendations
• Analyze policies, contracts, and exposures to ensure clients are properly protected
• Identify coverage gaps and recommend additional or enhanced solutions
• Prepare and verify applications, proposals, and policy documents
• Maintain clean, accurate client records in the agency management system

What Success Looks Like

• Clients feel supported, informed, and confident in their coverage
• Renewals run smoothly with no surprises
• Producers view you as a strategic partner
• The team operates efficiently and collaboratively

Why This Role Stands Out

• You’ll work in a true team environment, not a silo
• You’ll support quality commercial clients
• You’ll be valued as a coverage professional, not just an administrator
• You’ll have ownership, visibility, and career growth

Desired Experience

The ideal candidate will have a strong background in commercial insurance account management, with the ability to build client relationships, manage policies efficiently, and provide strategic insurance solutions.

• 5+ years of experience working in the insurance industry in a similar role.
• Strong knowledge of policy renewals, quoting, handling claims processing, issuing certificates of liability, and resolving client inquiries.
• Experience advising clients on policy changes and coverage options to optimize protection.
• Ability to interpret and analyze contracts to ensure adequate customer coverage.
• Proficiency in using insurance carrier websites, agency management systems (EPIC strongly desired), and other digital tools for policy management.
• Strong attention to detail with the ability to compare quotes, analyze data, and make recommendations.
• Exceptional communication skills, both written and verbal, with a professional and customer-first mindset.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Experience participating in client meetings, marketing strategy discussions, and cross-team collaborations.

If you’re a Commercial Lines Account Manager who wants to be part of a supportive, growth-focused agency, we’d love to connect!