Commercial Lines Account Manager

Cross Insurance; Boston, Northern (MA, KY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision insurance

Medical insurance

Education reimbursement

Paid holidays

Job summary

Knapp, Schenck & Company seeks a Commercial Lines Account Manager in Boston to maintain valued client relationships and manage exposures with confidence. The role requires strong account management and knowledge of complex coverages, with collaboration across the Commercial Lines team.

The candidate should have 5–7 years of relevant experience, a bachelor’s degree or equivalent, and proficiency in Microsoft Office.

Qualifications

• Strong client communication and interpersonal skills.
• Experience managing commercial client relationships and renewals.
• Ability to prioritize workload and manage complex accounts.

Responsibilities

• Field questions from clients and internal/external stakeholders with poise.
• Educate clients about coverage, exclusions and exposures.
• Prepare submissions and assist with new business as needed.
• Collaborate with Producers and Account Executives on client visits.
• Assist with accounts receivable for assigned portfolio.

Skills

Client communication

Relationship management

Prioritization

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

## Commercial Lines Account ManagerApplyremote type: Hybrid - Onsite / 2 Days Remotelocations: US - MA - Bostontime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR906**The Cross Family of Agencies welcomes you. We need your talent and expertise.****JOB SUMMARY:** Commercial Lines Account Managers are entrusted with the responsibility of maintaining valued client relationships on behalf of Knapp, Schenck & Company. As such, it is expected that candidates for this position must be proficient in the Account Management process and demonstrate strong interpersonal communication skills. This position requires an in-depth knowledge of complex insurance coverages and an ability to communicate this clearly to clients and underwriters.**ESSENTIAL DUTIES AND RESPONSIBILITIES**:* Ability to field questions and correspondence from a myriad of sources, including internal and external customers with poise and confidence.* Inform and educate clients about coverage, exclusions and exposures.* Ability to assess and prioritize workload for assigned portfolio.* Prepare Marketing submissions as required on assigned portfolio and occasionally assist in New Business.* Work in collaboration with the Commercial Lines Managers and Account Executives to facilitate seamless transition of new accounts* Possess advanced understanding of relationship between exposure bases, rates, and premium.* Negotiate terms and pricing for renewals and additional lines of business for assigned clients.* Ability to understand, develop and communicate solutions for complex, abstract situations. Exhibit continuing proficiency in this skill.* Assist the Accounting Department in managing Accounts Receivable for assigned portfolio.* Ability to learn and utilize the Agency Management System (Applied EPIC) for servicing and documenting client files.* Ability to learn and master Knapp Schenck Standard Operating Procedures in servicing of clients.* Exhibit proficiency in verbal and written communication skills.* Respond to clients’ needs by producing binders, certificates, policies and other related items accurately and on timely basis.* Collaborate with Producers and accompany them on client visits as needed.* Ability to recognize when additional resources are needed and collaborate with colleagues and Commercial Lines Manager.* Participate in seminars and classes for technical and professional skills training and knowledge development.* Assist with other duties as assigned from time to time.* Support all colleagues and subscribe to Knapp Schenck Code of Conduct.**QUALIFICATIONS**:5 - 7 years of commercial lines underwriting or account management experience.**EDUCATION:** Bachelor’s Degree or equivalent in experience is required**COMPUTER SKILLS:** Advance Knowledge of Microsoft Office Suite.**LANGUAGE SKILLS**: Ability to read and interpret documents, ability to write routine reports and correspondence. Ability to speak effectively before groups.**MATHEMATICAL SKILLS**: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.**REASONING ABILITY:** Ability to think critically and apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.**EMPLOYEE BENEFITS:** We offer highly competitive salaries and a comprehensive benefits package that includes:* 401(k)* Group Life/Supplemental Life* Group Dental* Group Vision* Group Medical* Short-term/Long-term Disability* Medical & Dependent Care Reimbursement* Education Reimbursement Opportunities* Professional Work Environment* Paid HolidaysContinuing Education