Commercial Lines Account Manager

LEI Cross Financial Corp; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

Group Life/Supplemental Life

Group Medical

Short-term/Long-term Disability

Education Reimbursement

Paid Holidays

Continuing Education

Job summary

Knapp, Schenck & Company is seeking a Commercial Lines Account Manager to maintain valued client relationships and manage complex insurance coverages.

The role requires strong communication, knowledge of underwriting processes, and the ability to work with underwriters and producers to service accounts.

Qualifications

• 5–7 years of commercial lines underwriting or account management experience.
• Bachelor’s Degree or equivalent in experience is required.
• Advanced knowledge of Microsoft Office.
• Ability to read and interpret documents and communicate with clients and underwriters.

Responsibilities

• Field questions from internal and external customers with poise.
• Educate clients about coverage, exclusions and exposures.
• Assess workload and prioritize portfolio.
• Prepare marketing submissions and assist with new business.
• Collaborate with Commercial Lines Managers to transition new accounts.
• Negotiate terms and pricing for renewals and additional lines.
• Communicate solutions for complex, abstract situations.
• Assist with Accounts Receivable for the portfolio.
• Learn and use the Agency Management System (Applied EPIC).
• Support Knapp Schenck SOPs in servicing clients.

Skills

Commercial lines underwriting/account‑

Education

Bachelor’s Degree or equivalent in experience

Tools

Microsoft Office Suite

Job description

The Cross Family of Agencies welcomes you. We need your talent and expertise.

JOB SUMMARY

Commercial Lines Account Managers are entrusted with the responsibility of maintaining valued client relationships on behalf of Knapp, Schenck & Company. As such, it is expected that candidates for this position must be proficient in the Account Management process and demonstrate strong interpersonal communication skills. This position requires an in-depth knowledge of complex insurance coverages and an ability to communicate this clearly to clients and underwriters.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to field questions and correspondence from a myriad of sources, including internal and external customers with poise and confidence.
• Inform and educate clients about coverage, exclusions and exposures.
• Ability to assess and prioritize workload for assigned portfolio.
• Prepare Marketing submissions as required on assigned portfolio and occasionally assist in New Business.
• Work in collaboration with the Commercial Lines Managers and Account Executives to facilitate seamless transition of new accounts.
• Possess advanced understanding of relationship between exposure bases, rates, and premium.
• Negotiate terms and pricing for renewals and additional lines of business for assigned clients.
• Ability to understand, develop and communicate solutions for complex, abstract situations.
• Exhibit continuing proficiency in this skill.
• Assist the Accounting Department in managing Accounts Receivable for assigned portfolio.
• Ability to learn and utilize the Agency Management System (Applied EPIC) for servicing and documenting client files.
• Ability to learn and master Knapp Schenck Standard Operating Procedures in servicing of clients.
• Exhibit proficiency in verbal and written communication skills.
• Respond to clients’ needs by producing binders, certificates, policies and other related items accurately and on timely basis.
• Collaborate with Producers and accompany them on client visits as needed.
• Ability to recognize when additional resources are needed and collaborate with colleagues and Commercial Lines Manager.
• Participate in seminars and classes for technical and professional skills training and knowledge development.
• Assist with other duties as assigned from time to time.
• Support all colleagues and subscribe to Knapp Schenck Code of Conduct.

QUALIFICATIONS

• 5 - 7 years of commercial lines underwriting or account management experience.

EDUCATION

• Bachelor’s Degree or equivalent in experience is required.

COMPUTER SKILLS

• Advance Knowledge of Microsoft Office Suite.

LANGUAGE SKILLS

• Ability to read and interpret documents, ability to write routine reports and correspondence.
• Ability to speak effectively before groups.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

REASONING ABILITY

• Ability to think critically and apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

EMPLOYEE BENEFITS

• 401(k)
• Group Life/Supplemental Life
• Group Dental
• Group Vision
• Group Medical
• Short-term/Long-term Disability
• Medical & Dependent Care Reimbursement
• Education Reimbursement
• Opportunities Professional Work Environment
• Paid Holidays
• Continuing Education
• Family Owned

From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, we’ve grown rapidly over the past 65 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. Our offices inspire a culture of community by supporting causes they stand behind. From fundraising for local food banks, to volunteering at after school programs, we’re proud of the many ways our offices find to give back. Initiatives vary from branch to branch to better serve the individual communities they are located in.