Commercial Lines Account Manager

Hilb Group; Bellville (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Hilb Group is seeking a motivated Commercial Lines Account Manager to join our team in Bellville, Texas. This position involves managing client relationships, handling inquiries regarding insurance products, and providing overall account servicing.

The ideal candidate will have experience in customer service or sales within the property & casualty insurance industry and possess strong interpersonal and communication skills. This is an in-office position that promotes career and professional development.

Qualifications

• Minimum High School degree.
• 3+ years of experience in customer service and/or sales in the p&c insurance industry.
• Strong interpersonal skills and ability to effectively communicate via phone or email.
• Superior listening skills and ability to probe customer needs.

Responsibilities

• Proactively manage an assigned book of business acting as the primary client relationship manager.
• Handle inquiries regarding insurance coverages and policy changes.
• Process billing, service and endorsement requests.

Skills

Customer relationship management

Interpersonal skills

Communication skills

Time management

Education

High School diploma

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commerical Lines Account Manager to join our team. This position will report to our agency located in Bellville, TX. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities

• Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance
• Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business
• Handle billing, service and endorsement requests and process necessary paperwork associated with requested
• Act as liaison between customer and carrier working closely with both to ensure a mutually beneficial relationship
• Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary
• Maintain knowledge of all company systems and offerings

Qualifications

• Minimum High School degree
• 3+ years of experience in customer service and/or sales in the p&c insurance industry
• Strong interpersonal skills and ability to effectively communicate via phone or email
• Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques
• Self-directed with good decision making and time management skills?