Commercial Lending Systems & Analytics Analyst

Salem Five Bank; Salem (MA); On-site; USD 82,000 - 131,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) matching

Tuition reimbursement

Employee referral program

Annual events

Job summary

Salem Five Bank in Salem, MA is seeking a Business Analyst to support Commercial Lending systems and reporting, including LOS, CRM, and core banking platforms. You will collaborate with technology partners and business teams to optimize processes and data quality.

The role emphasizes requirements gathering, UAT, testing, and delivering dashboards and metrics to meet regulatory and audit needs while advancing lending operations and client service.

Qualifications

• Associate degree or equivalent required; bachelor's preferred.
• Experience in business analysis, systems support, project delivery, financial services, or commercial lending preferred.
• Experience gathering requirements, analyzing business processes and data, supporting system enhancements, and coordinating user acceptance testing.
• Strong analytical, critical-thinking, organizational, and problem-solving skills.
• Effective written and verbal communication skills with the ability to collaborate across business and technical teams.
• Ability to manage multiple priorities independently with strong attention to detail.

Responsibilities

• Gather and document business requirements, workflows, and system needs; identify opportunities to improve processes, efficiency, and automation.
• Support the administration, configuration, testing, implementation, and ongoing enhancement of Commercial Lending systems, including the LOS, CRM, Core Banking platform, and client portal.
• Serve as a liaison between Commercial Lending and technology partners, troubleshooting system and data issues and coordinating resolution.
• Develop and enhance recurring and ad hoc reports, dashboards, metrics, and analysis to support business, audit, and regulatory needs.
• Analyze operational and financial data to identify trends, risks, exceptions, and opportunities, and translate findings into actionable recommendations.
• Coordinate user acceptance testing, document defects, validate results, and support system releases and implementations.
• Support data quality through validation, reconciliations, exception monitoring, and appropriate controls.
• Represent Commercial Lending on cross-functional projects and independently manage assigned analyses and workstreams.
• Maintain Commercial Lending SharePoint content and provide system training and support to employees and clients.

Skills

Advanced Excel

SharePoint

Power BI

SQL basics

Analytical thinking

Strong communication

Education

Associate's degree or equivalent

Bachelor's degree preferred

Tools

LOS (Loan Origination System)

CRM

Core Banking Platform

Client Portal

Power BI

Job description

Salem Five Bank in Salem, MA is seeking a Business Analyst to support Commercial Lending systems and reporting, including LOS, CRM, and core banking platforms. You will collaborate with technology partners and business teams to optimize processes and data quality.

The role emphasizes requirements gathering, UAT, testing, and delivering dashboards and metrics to meet regulatory and audit needs while advancing lending operations and client service.