Sr Commercial Loan Servicing Specialist

Salem Five Bank; Salem (MA); On-site; USD 59,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) matching

Tuition reimbursement

Employee referral program

Holiday reception and summer outing

Job summary

Salem Five Bank in Salem, MA is seeking a skilled loan operations specialist to manage commercial loan packages, imaging and QC, and rate indexing. You will coordinate with loan officers, ensure insurance where needed, and maintain UCC filings while upholding strong customer service standards.

The role requires attention to detail, teamwork, and the ability to work independently in a fast-paced banking environment. Bachelor’s degree preferred with 5 years in related areas.

Qualifications

• Bachelor’s degree preferred; 5 years in commercial lending or loan servicing is a plus.
• Strong customer service skills.
• Strong verbal and written communication skills.
• Strong financial skills as it relates to account reconciliations.
• Self-motivated, able to work independently and possess solid decision making skills.
• Knowledge of Microsoft Office including Excel and Word.
• Comfortable learning and operating a multitude of computer applications.

Responsibilities

• Analyze loan packages to determine best action and board for core system.
• Maintain and image loan documents with QC; track missing items weekly.
• Update rate indexes daily in core system with dual control.
• Process manual rate changes and loan level adjustments.
• Ensure proper insurance for Flood Zone; cooperate with Loan Officers.
• File UCC filings; track renewals and terminations.
• Develop and maintain operating procedures; ensure data quality and compliance.
• Prepare payoff quotes and process payoff funds.
• Handle approved charge-offs per policy.
• Archive paper records per retention procedures.
• Deliver exceptional customer service and respond within SLA.
• Prepare wires for dealers and participations.
• Assist Product Development with rollouts and SOP updates.
• Support internal loan system conversions and test enhancements.

Skills

Customer service

Communication (verbal & written)

Financial reconciliation

Independence & decision-making

Microsoft Excel & Word

Attention to detail

Team collaboration

Multitasking in fast-paced env

Education

Bachelor’s degree preferred

Job description

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position requires the ability to work in the Salem, MA offices.

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform all department functions in accordance with established policies and procedures; analyze loan packages received to determine best course of action to board to core system (DNA); ensure standards for a complete closing package are met; board all new credits to system of record; process payments and advances; issue statements and notices; adjust interest rates as agreed; respond to internal and external customer inquiries and requests; maintenance to customer, account, or transactional records; maintain official loan files; ensure boarding of documents to document image system of record with appropriate QC; manage collateral position and release; manage tax and insurance escrow; first level accounting reconcilement.
• Responsible for tracking and maintaining all legal documents including imaging and QC along with tracking of all missing documents. Execute timely to ensure all items received are imaged and all missing items are reporting weekly via audit reports to Commercial Operations.
• Responsible for critical function of updating rate indexes daily in core system with a dual control.
• Responsible for processing any manual rate changes or adjustments required at a loan level.
• Monitor and follow-up on commercial loans designated in a Flood Zone. Work with Loan Officers and in accordance with RESPA to ensure appropriate insurance.
• Responsible for filing of UCC’s financing statements with the City, State or Registry. Track renewals for five year continuation and process UCC terminations.
• Review and recommend adjustments to processes to optimize efficiency, customer experience and controls. Includes ensuring ongoing training on process and systems to fully leverage automated tools for efficiency, quality and control.
• Implement and sustain strong control environment and disciplines, including: The development and maintenance of written operating procedures for all daily, monthly, quarterly, and yearly loan operations tasks. Maintaining controls to ensure: duties executed accurately and as scheduled, data quality on systems of record, and compliance with bank policy and laws and regs.
• Reconcile invoices including any requiring manual adjustments from Customer accounts to offset costs.
• Responsible for timely and accurate preparation of payoff quotes; processing of payoff funds; preparation of discharges.
• Responsible for processing approved charge off’s in accordance with policy and accounting standards.
• Archiving paper records in accordance with retention procedures.
• Maintaining exceptional customer service levels with internal and external customers. Executing on service requests within established SLA’s
• Responsible for preparation of wires for dealers and participations.
• Works with the Product Development Team as needed to prepare for the roll out of new loan products. Assists with testing and implementation of those products, as well as training and updating of SOP’s to appropriately support the new product.
• Assist with any internal/external loan system conversion with management support. Performs all testing of new system enhancements or program changes.

EDUCATION And/or EXPERIENCE

• Bachelor’s degree preferred; 5 years of experience in commercial lending, credit, or loan servicing a plus.
• Strong customer service skills.
• Strong verbal and written communication skills.
• Strong financial skills as it relates to account reconciliations.
• Must be self-motivated, able to work independently and possess solid decision making skills.
• Knowledge of Microsoft Office including Excel and Word.
• Must be comfortable in learning and operating a multitude of computer applications.

Skills/Knowledge

• Must be able to communicate (written and oral) effectively and professionally with federal and state agencies and also internal and external customers.
• Must have strong interpersonal skills and be a strong collaborator with customers and co-workers; focuses on responding to customer inquiries; maintains confidentiality; keeps emotions under control; remains open to others' ideas and tries new things.
• Must be able to strictly adhere to the many Federal and State rules and regulations that relate to all departmental functions
• Attentiveness to detail is required.
• Proficiently manage an efficient workflow in a multiple task-oriented, fast-paced environment.
• Must be well organized and flexible.
• Must be highly productive and able to work with minimal supervision.
• Must be able to deal well with a fast-paced environment to meet tight deadlines and maintain high productivity.

Benefits/Incentives

We offer a comprehensive benefits package designed to support your well‑being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.

Salary Range

$59,000 - $80,000

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to walk. Specific vision abilities required by this job include close vision.

No unsolicited resumes accepted from agencies.