Senior Commercial Loan Operations Specialist

Salem Five Bank; Salem (MA); On-site; USD 59,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) matching

Tuition reimbursement

Employee referral program

Holiday reception and summer outing

Job summary

Salem Five Bank in Salem, MA is seeking a skilled loan operations specialist to manage commercial loan packages, imaging and QC, and rate indexing. You will coordinate with loan officers, ensure insurance where needed, and maintain UCC filings while upholding strong customer service standards.

The role requires attention to detail, teamwork, and the ability to work independently in a fast-paced banking environment. Bachelor’s degree preferred with 5 years in related areas.

Qualifications

• Bachelor’s degree preferred; 5 years in commercial lending or loan servicing is a plus.
• Strong customer service skills.
• Strong verbal and written communication skills.
• Strong financial skills as it relates to account reconciliations.
• Self-motivated, able to work independently and possess solid decision making skills.
• Knowledge of Microsoft Office including Excel and Word.
• Comfortable learning and operating a multitude of computer applications.

Responsibilities

• Analyze loan packages to determine best action and board for core system.
• Maintain and image loan documents with QC; track missing items weekly.
• Update rate indexes daily in core system with dual control.
• Process manual rate changes and loan level adjustments.
• Ensure proper insurance for Flood Zone; cooperate with Loan Officers.
• File UCC filings; track renewals and terminations.
• Develop and maintain operating procedures; ensure data quality and compliance.
• Prepare payoff quotes and process payoff funds.
• Handle approved charge-offs per policy.
• Archive paper records per retention procedures.
• Deliver exceptional customer service and respond within SLA.
• Prepare wires for dealers and participations.
• Assist Product Development with rollouts and SOP updates.
• Support internal loan system conversions and test enhancements.

Skills

Customer service

Communication (verbal & written)

Financial reconciliation

Independence & decision-making

Microsoft Excel & Word

Attention to detail

Team collaboration

Multitasking in fast-paced env

Education

Bachelor’s degree preferred

Job description

Salem Five Bank in Salem, MA is seeking a skilled loan operations specialist to manage commercial loan packages, imaging and QC, and rate indexing. You will coordinate with loan officers, ensure insurance where needed, and maintain UCC filings while upholding strong customer service standards.

The role requires attention to detail, teamwork, and the ability to work independently in a fast-paced banking environment. Bachelor’s degree preferred with 5 years in related areas.