Commercial Lending Systems & Analytics Analyst

Make Your Move; United States; On-site; USD 82,000 - 131,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Tuition reimbursement

Employee referral program

Holiday reception

Summer family outing

Job summary

Salem Five is a growing regional financial services organization with a long history and a strong community focus. This role supports Commercial Lending systems, data analysis, and cross-functional projects from our Salem, MA office.

You will collaborate with technology partners to implement LOS, CRM, core banking, and client portal enhancements, while delivering dashboards and reports for audit and regulatory needs.

Qualifications

• Gather and document business requirements, workflows, and system needs.
• Experience with LOS, CRM, core banking, client portal.
• Liaise between Commercial Lending and technology teams.
• Develop dashboards and reports for audit and regulatory needs.
• Analyze data to identify trends and risks.
• Coordinate user acceptance testing and system releases.
• Support data quality and controls.
• Represent Lending on cross-functional projects.
• Maintain SharePoint content and provide training.

Responsibilities

• Gather and document business requirements, workflows, and system needs; identify opportunities to improve processes, efficiency, and automation.
• Support the administration, configuration, testing, implementation, and ongoing enhancement of Commercial Lending systems, including LOS, CRM, Core Banking, and client portal.
• Serve as a liaison between Commercial Lending and technology partners, troubleshooting system and data issues and coordinating resolution.
• Develop and enhance recurring and ad hoc reports, dashboards, metrics, and analysis to support business, audit, and regulatory needs.
• Analyze operational and financial data to identify trends, risks, exceptions, and opportunities, and translate findings into actionable recommendations.
• Coordinate user acceptance testing, document defects, validate results, and support system releases and implementations.
• Support data quality through validation, reconciliations, exception monitoring, and appropriate controls.
• Represent Commercial Lending on cross-functional projects and independently manage assigned analyses and workstreams.
• Maintain Commercial Lending SharePoint content and provide system training and support to employees and clients.

Skills

Business analysis

Systems support

Project delivery

Financial services

Commercial lending

Education

Associate degree

Bachelor's degree preferred

Tools

Power BI

SharePoint

SQL basics

Job description

Salem Five is a growing regional financial services organization with a long history and a strong community focus. This role supports Commercial Lending systems, data analysis, and cross-functional projects from our Salem, MA office.

You will collaborate with technology partners to implement LOS, CRM, core banking, and client portal enhancements, while delivering dashboards and reports for audit and regulatory needs.