Commercial Lending Support Specialist

Cape Cod Five; Leominster (MA); On-site; USD 32,000 - 40,000; Full time

Job summary

Cape Cod Five in Leominster, MA is seeking a Commercial Loan Specialist I to support a team of Commercial Loan Officers. You will prepare and coordinate lending documentation, run credit reports, and ensure regulatory compliance while delivering excellent customer service.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced banking environment. Prior banking or financial services experience is preferred.

Qualifications

• 2 years administrative experience or customer service experience, preferably in a financial services.
• Strong attention to detail, organizational and communication skills.
• Ability to work within strict deadlines.
• Must have cyber security awareness to protect the digital environment, the Bank, and customers.
• Proficient with Microsoft Office Suite including Excel and Word.
• Excellent communication skills, both orally and in writing.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Responsible for processing Lines of Credit. Utilizes information provided by lender to create and process loan documents in system. Runs credit reports as necessary.
• Responsible for processing Term Loans. Creates and processes loan documents in system based on credit memo. Enters terms accurately into system. Runs credit reports as necessary. May need follow up with customer to ensure we have all documentation. Creates daily overdraft report for lenders,
• Provides a variety of administrative duties related to the Commercial Lending function: documentation, customer correspondence, loan advances, scanning, photocopies of materials, mail screening and processing, purchasing of supplies and monitoring overdrafts for Lender approval.
• Maintains various database reports including the financial statement tracking report.
• Manages pipeline, tracks customer applications, triggers regulatory component, and UCC filings.
• Works with Lenders to collect missing loan documentation, follows up on missing items after loan closing and help monitor and collect past due real estate taxes and tax escrow set up.
• CLSs are a part of the commercial team that provides outstanding customer service resulting in customer retention and customer referrals.
• Serves as a liaison between lenders, customers, and other parties as necessary when lenders are unavailable or are out of the office. Responds to inquiries within area of authority and resolves problems as appropriate.
• Serves as a liaison between lenders and other internal departments such as Loan Servicing, Deposit Operations, and Banking Centers to assist customers. Develops strong working relationship with these departments.
• Prepares loan documentation for loan types except for commercial mortgages, for review by the respective lender. Loan documentation includes: Loan notes, security agreements, loan agreements, UCCs, borrowing authority, compliance documents, modifications, etc.
• Follows strict regulatory guidelines. Remains up-to-date on Bank loan policy and compliance issues.

Skills

Administrative experience

Attention to detail

Communication skills

Time management

Cyber security awareness

Tools

Microsoft Office Suite

Excel

Word

Job description

Cape Cod Five in Leominster, MA is seeking a Commercial Loan Specialist I to support a team of Commercial Loan Officers. You will prepare and coordinate lending documentation, run credit reports, and ensure regulatory compliance while delivering excellent customer service.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced banking environment. Prior banking or financial services experience is preferred.