Commercial Landscape Accounts Manager | Growth & Client Relations

Dohner Landscaping; Twinsburg (OH); On-site; USD 55,000 - 125,000; Full time

Benefits offered by this job

Company vehicle/allowance

Cell phone allowance

Health benefits

Paid vacation

Professional development

Job summary

Dohner Landscaping Ltd. is seeking a Commercial Account Manager to oversee and grow a portfolio of commercial landscape maintenance and snow service accounts.

You will leverage relationships with property and facility managers to drive service excellence and account growth. The role involves coordinating with operations, estimating, and field crews while identifying opportunities to expand services and improve client satisfaction.

Qualifications

• Minimum 1 year of commercial landscaping sales, account management, or related industry experience.
• Valid driver's license with a clean driving record.
• Must be at least 21 years of age.
• Strong relationship-building and customer service skills.
• Excellent communication, organization, and problem-solving abilities.
• Ability to manage multiple priorities while working independently.
• Comfortable traveling to commercial client sites throughout the service area.

Responsibilities

• Manage an established portfolio of approximately 75 commercial landscape maintenance and snow service accounts.
• Build and maintain strong relationships with property managers, facility managers, and commercial clients.
• Conduct regular client visits to monitor service quality and address concerns.
• Identify enhancement opportunities and recommend additional services that meet client needs.
• Generate new commercial business opportunities and support company growth initiatives.
• Coordinate with operations, estimating, and field crews to ensure services are delivered as promised.
• Maintain accurate account information, proposals, client communication, and project updates using LMN software.
• Monitor account profitability while supporting company gross profit goals.
• Resolve customer concerns professionally while maintaining long-term relationships.
• Deliver an exceptional customer experience that encourages renewals and referrals.

Skills

Relationship-building

Customer service

Communication

Independent work

Travel flexibility

Tools

LMN CRM

Job description

Dohner Landscaping Ltd. is seeking a Commercial Account Manager to oversee and grow a portfolio of commercial landscape maintenance and snow service accounts.

You will leverage relationships with property and facility managers to drive service excellence and account growth. The role involves coordinating with operations, estimating, and field crews while identifying opportunities to expand services and improve client satisfaction.