Commercial Landscape Account Manager — Grow Key Client Accounts

Dohner Landscaping; Stow (OH); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Company vehicle or vehicle allowance

Cell phone allowance

Health benefits

Paid vacation

Professional development opportunities

Job summary

Dohner Landscaping Ltd. is seeking a Commercial Account Manager to oversee a growing portfolio of landscape maintenance and snow service accounts in Hudson, OH. You will partner with clients, field teams, and internal departments to deliver excellent service and drive account growth.

The role emphasizes proactive relationship management, identifying service opportunities, and contributing to company expansion while maintaining high customer satisfaction and renewals.

Qualifications

• Minimum 1 year of commercial landscaping sales, account management, or related industry experience.
• Valid driver's license with a clean driving record.
• Must be at least 21 years of age.
• Strong relationship-building and customer service skills.
• Excellent communication, organization, and problem-solving abilities.
• Ability to manage multiple priorities while working independently.
• Comfortable traveling to commercial client sites throughout the service area.

Responsibilities

• Manage an established portfolio of approximately 75 commercial landscape maintenance and snow service accounts.
• Build and maintain strong relationships with property managers, facility managers, and commercial clients.
• Conduct regular client visits to monitor service quality and address concerns.
• Identify enhancement opportunities and recommend additional services that meet client needs.
• Generate new commercial business opportunities and support company growth initiatives.
• Coordinate with operations, estimating, and field crews to ensure services are delivered as promised.
• Maintain accurate account information, proposals, client communication, and project updates using LMN software.
• Monitor account profitability while supporting company gross profit goals.
• Resolve customer concerns professionally while maintaining long-term relationships.
• Deliver an exceptional customer experience that encourages renewals and referrals.

Skills

Relationship-building

Customer service

Communication

Organization

Problem-solving

Independent work

Travel

CRM software

LMN software

Tools

LMN software

Job description

Dohner Landscaping Ltd. is seeking a Commercial Account Manager to oversee a growing portfolio of landscape maintenance and snow service accounts in Hudson, OH. You will partner with clients, field teams, and internal departments to deliver excellent service and drive account growth.

The role emphasizes proactive relationship management, identifying service opportunities, and contributing to company expansion while maintaining high customer satisfaction and renewals.