Commercial Insurance Sr. Client Manager

Jonus Group; Chattanooga (TN); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid work flexibility

Comprehensive Medical, Dental & Vision

401(k) with Company Match

Company-Paid Life & Disability

Generous PTO

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional

Job summary

Jonus Group in Chattanooga, TN is seeking a Commercial Insurance Senior Client Manager who acts as a strategic advisor for complex middle-market accounts. This hybrid, full-time role focuses on client leadership, renewal strategy, risk consulting, and guiding a client-service team to deliver superior results.

You will manage executive-level client conversations, develop service plans, review market options with carriers, and mentor teammates while growing key relationships and retaining

Qualifications

• Active Property & Casualty License is required.
• 5+ years of Commercial Lines Account Management or Brokerage experience.
• Experience managing complex middle-market or large commercial accounts.

Responsibilities

• Serve as a trusted advisor for a portfolio of middle-market and complex commercial accounts.
• Lead renewal strategy discussions and stewardship meetings.
• Develop and execute client service plans to support retention, growth, and risk management goals.
• Identify coverage gaps, emerging risks, and opportunities for expanded solutions.
• Direct the renewal process from exposure analysis through placement and implementation.
• Review market options, negotiate with carriers, and develop coverage recommendations.
• Prepare and present client-facing proposals, stewardship reports, and strategic recommendations.
• Collaborate with claims, loss control, compliance, and risk management disciplines.

Skills

Commercial Lines Expertise

Executive-level client conversations

CRM platforms experience

MS Office (Excel, PowerPoint)

Project management

Relationship management

Property & Casualty License

Education

Bachelor's degree or equivalent

CIC / CPCU / ARM / CRM designation

Tools

CRM systems

Agency management systems

Job description

Commercial Insurance Sr. Client Manager

Chattanooga, TN (Hybrid) | Full-Time

Salary: Up to $100k - DOE

Lead Client Strategy. Influence Outcomes. Build Lasting Partnerships.

A highly respected insurance and risk management organization is seeking a Senior Client Manager to serve as a strategic advisor for complex commercial clients.

This highly visible role combines relationship management, renewal strategy, risk consulting, and team leadership. You'll partner closely with Producers, Account Managers, carrier partners, and client leadership to deliver innovative solutions while ensuring an exceptional client experience.

If you thrive in a consultative environment and enjoy leading sophisticated client relationships, this could be the next step in your career.

What You'll Do

Strategic Client Leadership

• Serve as a trusted advisor for a portfolio of middle-market and complex commercial accounts
• Build relationships with key decision-makers including CFOs, CEOs, Controllers, Safety Directors, and Operations Leaders
• Lead renewal strategy discussions and stewardship meetings
• Develop and execute client service plans designed to support retention, growth, and risk management goals
• Identify coverage gaps, emerging risks, and opportunities for expanded solutions

Renewal & Marketing Strategy

• Direct the renewal process from exposure analysis through placement and implementation
• Review market options, negotiate with carriers, and develop coverage recommendations
• Analyze premiums, rates, program structures, and financial impacts
• Prepare and present client-facing proposals, stewardship reports, and strategic recommendations
• Support new business opportunities and account growth initiatives

Team & Project Leadership

• Coordinate internal resources to ensure timely and accurate delivery of services
• Mentor and delegate work to client service team members
• Oversee complex service issues, policy changes, audits, and contract reviews
• Collaborate with subject matter experts across claims, loss control, compliance, and risk management disciplines

What We're Looking For

Active Property & Casualty License

5+ years of Commercial Lines Account Management, Client Management, or Brokerage experience

Experience managing complex middle-market or large commercial accounts

Strong knowledge of commercial insurance products, marketing strategies, and carrier relationships

Proven ability to lead executive-level client conversations

Strong project management, organizational, and delegation skills

Experience with agency management systems and CRM platforms

Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint

Preferred

CIC, CPCU, ARM, CRM, or related industry designation

Bachelor's Degree or equivalent industry experience

Experience presenting renewal strategies and risk management recommendations

Why Professionals Are Drawn to This Opportunity

This organization has built a reputation for investing in its people, encouraging career growth, and empowering professionals to make meaningful contributions.

Benefits & Perks

Hybrid work flexibility

Comprehensive Medical, Dental & Vision Insurance

401(k) with Company Match

Company-Paid Life & Disability Insurance

Generous PTO Programs

Employee Assistance Program (EAP)

Volunteer Time Off (VTO)

Tuition Reimbursement & Professional Development

Career Mobility Opportunities

Employee Resource & Networking Groups

Charitable Giving Match Programs

Employee Stock Purchase Opportunities

Collaborative, growth-focused culture

The Bottom Line

If you're a Commercial Lines professional who enjoys leading client strategy, mentoring teams, and building long-term partnerships, this is an opportunity to join an organization that values expertise, collaboration, and career development.