Commercial Insurance Service Leader – Growth & Operations

Community-Financial-System,-Inc.; Melbourne (FL); On-site; USD 66,000 - 109,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical, Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Job summary

Community Financial System, Inc. is seeking a Commercial Insurance Service Manager to lead the Commercial Lines department, oversee renewals and new business, and ensure regulatory compliance. The role emphasizes strategy, staff development, and client relationship management to grow the agency's commercial book.

The candidate will guide workflows, monitor performance, and maintain high service levels while collaborating with operations and marketing to expand market access.

Qualifications

• Minimum five years’ experience quoting, writing, and managing commercial lines policies as well as the support staff.
• Strong knowledge of commercial lines markets, products, coverages and underwriting guidelines, Florida commercial property, general liability, professional liability, and workers comp.
• Experience in providing positive leadership and training to the commercial team.

Responsibilities

• Lead, coach, mentor, and develop Commercial Lines team members.
• Conduct regular team meetings, training sessions, and performance discussions.
• Maintain department goals, productivity standards, and service expectations.
• Foster a collaborative, accountable, and positive team culture.
• Promote employee engagement, professional development, and succession planning.

Skills

Leadership

Commercial Lines Knowledge

EPIC usage

Education

Bachelor’s degree in business, finance, risk management, or related field

Tools

Applied EPIC

Job description

Community Financial System, Inc. is seeking a Commercial Insurance Service Manager to lead the Commercial Lines department, oversee renewals and new business, and ensure regulatory compliance. The role emphasizes strategy, staff development, and client relationship management to grow the agency's commercial book.

The candidate will guide workflows, monitor performance, and maintain high service levels while collaborating with operations and marketing to expand market access.