Commercial Insurance Representative

Scherz Insurance Group - Farm Bureau; Northville (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

WFH options

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Scherz Insurance Group - Farm Bureau is looking for a Commercial Insurance Account Manager to service and retain small to mid-sized commercial accounts. The ideal candidate will provide personalized client support, manage the renewal process, and work closely with underwriters to negotiate coverage.

Applicants should have at least 2 years of experience in commercial insurance, an active Property & Casualty license, and strong organizational skills. The position offers a comprehensive benefits package and opportunities for advancement.

Qualifications

• 2+ years of commercial insurance experience in an agency setting.
• Active Property & Casualty license.
• Knowledge of common commercial lines insurance products.

Responsibilities

• Serve as the primary point of contact for commercial clients.
• Handle coverage questions, policy changes, and billing inquiries.
• Manage the full renewal process and conduct coverage reviews.
• Work directly with underwriters to obtain quotes and negotiate terms.
• Assist clients through the claims process and support operations.

Skills

Strong organizational skills

Independent problem-solving mindset

Detail-oriented

Customer-focused communication style

Team player

Tools

Guidewire

Salesforce

Job description

Benefits

• WFH options
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Position Summary: The Commercial Insurance Account Manager is responsible for servicing and retaining a book of small to mid‑sized commercial accounts. In a small agency environment, this role requires someone who is resourceful, independent, and comfortable supporting multiple areas of the business—from client service to carrier coordination. This position plays a key role in maintaining strong client relationships and supporting overall agency growth.

Key Responsibilities

Client Service & Account Management

• Serve as the primary point of contact for commercial clients, providing responsive and personalized support
• Handle coverage questions, policy changes, billing inquiries, and certificate requests
• Manage the full renewal process, including gathering information, marketing accounts, and presenting options
• Process endorsements, cancellations, reinstatements, and other policy updates
• Conduct coverage reviews and identify opportunities to improve client protection and retention

Carrier & Internal Coordination

• Work directly with underwriters to obtain quotes, negotiate terms, and place coverage
• Maintain strong carrier relationships and ensure accurate, complete submissions
• Collaborate with producers/agency leadership to keep accounts on track and informed

Claims & Operations Support

• Assist clients through the claims process, including reporting and follow‑up
• Support general agency operations such as document management, basic admin tasks, and workflow improvements
• Contribute to a team environment by assisting where needed

Qualifications

Required Qualifications

• 2+ years of commercial insurance experience in an agency setting
• Active Property & Casualty license
• Knowledge of common commercial lines insurance products

Preferred Qualifications

• Experience in a small or independent agency
• Familiarity with Guidewire and/or Salesforce
• Industry designations (CISR, CIC, CRM) a plus

Skills

• Strong organizational skills and ability to manage multiple priorities
• Independent, problem‑solving mindset
• Detail‑oriented with solid documentation habits
• Customer‑focused communication style
• Team player willing to support a variety of tasks

We take pride in how we show up for our clients and for each other. Our team is guided by the following values:

Values

• Integrity: Always do the right thing, even when no one is looking
• Never Stop Learning: Continuously grow your knowledge to better serve clients
• Strive to Be the Best: We’re competitive and driven—because winning matters
• Understand First, Then Advise: We listen first so we can provide the right solutions
• Respect Each Other: A strong team starts with how we treat one another
• Exhibit Professionalism: We lead with professionalism to build trust and reduce friction