Small Business Insurance Account Manager

Strive Solutions; Rolling Meadows (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Strive Solutions in Rolling Meadows, IL seeks a Small Business Client Service Manager to support small commercial insurance clients with service and account management.

The role collaborates with producers, carriers, and internal teams to ensure coverage accuracy, maintain compliance, and deliver outstanding client service while supporting risk management and growth opportunities.

Qualifications

• Strong insurance account management knowledge and customer service orientation.
• Excellent communication and problem-solving skills.
• Detail-oriented with a focus on coverage accuracy and compliance.
• Ability to collaborate effectively across producers, carriers, and internal teams.

Responsibilities

• Manage a portfolio of small business insurance accounts.
• Coordinate policy placement and renewals.
• Process endorsements and other account changes.
• Respond promptly to client inquiries and resolve account issues.
• Partner with producers, carriers, and internal teams to ensure coverage accuracy.
• Support risk management solutions.
• Identify cross-sell opportunities and contribute to business growth.
• Maintain detailed, accurate documentation while upholding integrity, compliance, and client-focused service.

Skills

Insurance account management

Customer service

Communication

Attention to detail

Collaboration

Job description

Small Business Client Service Manager supporting small commercial insurance clients with exceptional service and account management.

Key Responsibilities

• Manage a portfolio of small business insurance accounts.
• Coordinate policy placement and renewals.
• Process endorsements and other account changes.
• Respond promptly to client inquiries and resolve account issues.
• Partner with producers, carriers, and internal teams to ensure coverage accuracy.
• Support risk management solutions.
• Identify cross-sell opportunities and contribute to business growth.
• Maintain detailed, accurate documentation while upholding integrity, compliance, and client-focused service.

Qualifications / Skills

• Strong insurance account management knowledge and customer service orientation.
• Excellent communication and problem-solving skills.
• Detail-oriented with a focus on coverage accuracy and compliance.
• Ability to collaborate effectively across producers, carriers, and internal teams.