Commercial Insurance Claims Account Executive

McGriff Insurance Services, Inc.; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid Work

Charitable contribution match

Stock purchase opportunities

Job summary

McGriff Insurance Services, Inc. is seeking a Claims Account Executive on the McGriff Specialty Team to strengthen client relationships, oversee complex claims, and support carrier services. The role builds on deep claim knowledge, multiple policy types, and executive communication skills.

The position emphasizes collaboration with the sales and service teams, mentoring, and delivering informed risk assessments for high-value clients.

Qualifications

• Bachelor's degree or equivalent work experience.
• Ten years of experience in a claim adjusters role or broker claim consulting role.
• Insurance Adjuster's License and licensed in accordance with local requirements.
• Multi-line claim experience.
• In-depth understanding of claim best practices and able to read and interpret complicated policies and insurance contract.
• Understand and apply computer and communications technology applicable to the position.
• Superior writing skills to convey and explain complex issues and ideas.
• Excellent deductive reasoning skills and problem solving ability.

Responsibilities

• Develop and foster strategic client relationships with a deep understanding of client needs.
• Handle claims within upper and Jumbo segments with minimal supervision.
• Enhance relations with key customers and coordinate carrier-provided claim adjusting services.
• Confirm coverage and manage claims to positive outcomes for assigned clients.
• Prepare clear written responses to reservation of rights letters and denials.
• Provide educational presentations to internal and external clients on policies and risk.
• Mentor internal consultants and support the Claim Manager.
• Support service plans and pursue business development opportunities with clients.

Skills

Writing skills

Deductive reasoning

Problem solving

Communication skills

Education

Bachelor's degree or equivalent

ARM/AIC designation (preferred)

Tools

Insurance Adjuster's License

Job description

Award winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Claims Account Executive at McGriff Specialty, a division of Marsh Agency.

Marsh Agency provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Claim Account Executive on the McGriff Specialty Team, you will:

• Develop, foster strategic client relationships, understanding client's business sufficiently to provide studies and recommendations focused on specific client needs, ensuring accuracy, timeliness of client related communications.
• Handle all claims within the upper and Jumbo segments with little direct supervision.
• Enhance McGriff Insurance Services Inc.'s relations with key customers; and assist in the direction of carrier-provided claim adjusting services.
• Confirm coverage and accurately manage claims to positive outcomes for assigned clients.
• Ability to develop and produce coherent and comprehensive written responses to reservation of rights letters and coverage denials.
• Provide educational presentations to both internal and external clients on various policies, coverages, management issues and emerging risk.
• Aide Claim Manager as a resource by mentoring and developing internal consultants.
• Conduct studies for clients in areas such as: (select as appropriate to the position) Cost of Risk
• Containment and Claim Mitigation.
• Communicate effectively with clients and service team, so as to maintain highest level of client satisfaction with McGriff.
• Participate in the development and review of service plans.
• Identify, pursue appropriate business development opportunities with new and existing clients.
• Maintain knowledge of insurance/risk management-related technical developments and claim trends ensuring that client studies reflect best current thinking.
• Support sales and service marketing efforts related to account renewals and new business opportunities.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor's degree or equivalent work experience
• Ten years of experience in a claim adjusters role or broker claim consulting role
• Insurance Adjuster's License and licensed in accordance with local requirements
• Multi-line claim experience
• In-depth understanding of claim best practices and able to read and interpret complicated policies and insurance contract
• Understand and apply computer and communications technology applicable to the position
• Superior writing skills to convey and explain complex issues and ideas
• Excellent deductive reasoning skills and problem solving ability

Preferred Qualifications:

• Experience in insurance carrier underwriting
• Continuing Education and professional associations to stay abreast of insurance claims matters
• Associate in Risk Management (ARM) or Associate in Claims (AIC) designation

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about McGriff, a division of Marsh Agency, check us out online: https://www.mcgriff.com/

For careers at McGriff visit: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.linkedin.com/company/mcgriff
• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/marsh_mma

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

McGriff Insurance Broker | McGriff

McGriff specializes in business and personal insurance, employee benefit solutions, risk management services, specialized industry expertise and more.