Commercial Insurance Account & Service Specialist

First Citizens

Raleigh (NC)

On-site

USD 42,000 - 56,000

Full time

14 days+

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Job summary

First Citizens Bank is seeking an Insurance Servicing Associate in Raleigh, NC to support and retain our insurance customers. You will respond to inquiries, process policy changes, renewals, endorsements, and initial claim activity while delivering proactive service.

In addition, you will develop relationships with carriers and customers, identify opportunities for policy enhancements, assist with quoting and proposals, and mentor less experienced teammates while ensuring accuracy and regulatory

Qualifications

Bachelor's degree in P&C Insurance or HS diploma with years of P&C experience.
Property and Casualty license required.
Strong data entry, risk analysis, and regulatory compliance skills.

Responsibilities

Account Servicing - handle service requests including renewals, cancellations, endorsements, and initial claim activity; data entry and risk analysis.
Sales & Support - build carrier/customer relationships to meet goals; marketing, quoting, and proposals for insurance programs.
Operations - handle inquiries, train/mentor teammates, and ensure efficient service processes.
Reporting - maintain customer notes and monitor claim activity for larger risks.