Brokerage Operations & Client Services Associate

First Citizens; Durham (NC); On-site; USD 50,000 - 65,000; Full time

Job summary

First Citizens is seeking an Operations Support professional in Durham, NC to provide daily operational and trading support for financial planning associates and clients. You will handle client inquiries, process paperwork, and ensure compliance documentation is accurate and filed according to bank policies.

The role emphasizes teamwork and timely responses to time-sensitive requests, with focus on maintaining high service standards and seamless account servicing.

Qualifications

• Experience in Financial Brokerage Operations supporting client and advisor relationships.
• Strong written and verbal communication skills.
• Customer service-focused demeanor and problem-solving mindset.
• Experience with document and records management and filing processes.
• Demonstrated commitment to operational excellence and accuracy.
• Experience supporting sales activities and client requests.

Responsibilities

• Operations Support: address client service questions, resolve issues, and communicate updates.
• Account Servicing: create and update client accounts and input money movement or cashier data.
• Documentation: file and maintain forms, assist with compliance files and data gathering.
• Collaboration: work with associates, management, clients, and teams to meet deadlines.

Skills

Operational Support

Written & Verbal Communication

Customer Service

Document & Records Management

Operational Excellence

Sales Support

Education

Bachelor's Degree or High School Diploma + 2 years in Financial Services

Job description

First Citizens is seeking an Operations Support professional in Durham, NC to provide daily operational and trading support for financial planning associates and clients. You will handle client inquiries, process paperwork, and ensure compliance documentation is accurate and filed according to bank policies.

The role emphasizes teamwork and timely responses to time-sensitive requests, with focus on maintaining high service standards and seamless account servicing.