Insurance Accounts & Growth Specialist

First Citizens Bank; Raleigh (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

First Citizens Bank is seeking an Insurance Servicing professional in Raleigh, NC to manage servicing, renewals, and client relationships for P&C insurance programs. The role emphasizes accuracy, compliance, and proactive service to drive customer satisfaction.

The position requires a Bachelor's degree (or equivalent) with 1 year in P&C insurance or a High School diploma with 5 years of P&C experience, plus an active Property and Casualty License. Competitive benefits are offered.

Qualifications

• Bachelor's degree or equivalent experience with 1 year in P&C insurance
• High school diploma with 5 years in P&C insurance
• Property and Casualty License preferred or required

Responsibilities

• Account servicing: respond to service requests and manage policy check-ins, renewals, cancellations, endorsements, and initial claim activity.
• Sales & Support: build relationships with carriers and customers to drive sales, quotes, and proposals for insurance programs.
• Operations: handle inquiries from customers, carriers, and associates; use technology to improve efficiency; mentor newer staff.
• Reporting: maintain customer notes and follow-up documentation; monitor claim activity for larger risks and report as needed.

Skills

Customer service

P&C Insurance

Data entry

Risk analysis

Education

Bachelor's degree

High school diploma

Job description

First Citizens Bank is seeking an Insurance Servicing professional in Raleigh, NC to manage servicing, renewals, and client relationships for P&C insurance programs. The role emphasizes accuracy, compliance, and proactive service to drive customer satisfaction.

The position requires a Bachelor's degree (or equivalent) with 1 year in P&C insurance or a High School diploma with 5 years of P&C experience, plus an active Property and Casualty License. Competitive benefits are offered.