Commercial Insurance Account Manager - Transportation (Remote)

Insurance Office of America; Orlando (FL); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Commercial Insurance Account Manager focused on the transportation sector. This full-time remote role requires expertise in managing client accounts and ensuring exceptional service delivery. You'll lead a dedicated team, oversee policy management, and drive new business development while maintaining a supportive team environment. With competitive salary and benefits, including company-paid health insurance and a 401K match, this position offers opportunities for professional growth and a commitment to work/life balance. If you're passionate about making a difference in the insurance industry, this role is for you.

Benefits

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Supportive team environment

Respectful culture supporting work/life balance

Community service commitment

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.

Responsibilities

• Manage an assigned book of business, ensuring client retention.
• Address customer requests, manage policies, billing, and claims.

Skills

Account Management

Customer Service

Analytical Skills

Problem-Solving

Communication Skills

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Commercial Insurance Account Manager - Transportation (Remote)

Apply to locations in Florida, Tennessee, Pennsylvania, Wisconsin, and Virginia. This is a full-time, remote position posted 21 days ago. Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States, founded in 1988, with over 1,300 associates across more than 60 offices in the U.S. and the U.K. For more information, visit www.ioausa.com.

Job Description

Title: Account Manager - Commercial Lines

Location: Fully Remote, U.S.A.

Book Focus: Transportation (experience required)

Role Overview: Manage an assigned book of business, ensuring client retention and supporting new business development. Coordinate daily administrative and customer service activities, resolve complex issues, and ensure accuracy in all tasks.

Key Responsibilities

• Technical Competence: Maintain industry expertise and technical skills.
• Team Leadership: Lead the daily activities of the account management team.
• Customer Service: Address customer requests, manage policies, billing, claims, and coverage analysis.
• Policy Management: Oversee policy expirations and renewals.
• Renewals: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and follow up on delinquent accounts to collect outstanding balances.
• System Maintenance: Keep agency management systems and carrier/vendor platforms updated and accurate.
• Activity Monitoring: Track and maintain activity/suspense to ensure timely completion.
• Communication: Maintain transparent communication with the team regarding workload and issues.
• Service Excellence: Provide proactive, excellent service and respond promptly to requests.
• Policy Compliance: Stay informed on company policies and procedures.
• Continuous Improvement: Adopt best practices to enhance team and individual performance.
• Core Values: Demonstrate integrity and leadership in all actions.

Candidate Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active Property & Casualty license; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, decision-making, and organizational skills.
• Exceptional customer service and communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• A respectful culture supporting work/life balance.
• Community service commitment.
• Supportive team environment and rewarding work.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Visit us at https://www.ioausa.com/