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Senior Account Associate- Commercial Insurance- Remote

Insurance Office of America

Orlando (FL)

Remote

USD 50,000 - 80,000

Full time

6 days ago

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Job summary

An established industry player is seeking a Senior Account Associate to provide exceptional customer service and administrative support in a remote setting. This role involves managing client accounts, ensuring timely policy renewals, and delivering excellent service while adhering to company standards. The ideal candidate will possess strong analytical and communication skills, along with a solid background in the insurance industry. Join a supportive team that values professional growth and work-life balance, and contribute to a culture of integrity and excellence in service.

Benefits

Company-paid health insurance

401K with employer match

Paid holidays and vacations

Employee stock plan participation

Professional growth opportunities

Respectful culture and work-life balance

Community service commitment

Qualifications

3+ years of customer service experience in the insurance industry.
Thorough knowledge of insurance brokerage and client needs.

Responsibilities

Assist in directing day-to-day activities of the account team.
Track policy expirations and ensure renewals are processed accurately.

Skills

Customer Service

Analytical Skills

Problem-Solving

Communication Skills

Multitasking

Organizational Skills

Education

High School Diploma or equivalent

CISR designation (preferred)

Tools

MS Office (Outlook, Word, Excel)

Senior Account Associate- Commercial Insurance- Remote

Join to apply for the Senior Account Associate- Commercial Insurance- Remote role at Insurance Office of America

Senior Account Associate- Commercial Insurance- Remote

5 days ago Be among the first 25 applicants

Join to apply for the Senior Account Associate- Commercial Insurance- Remote role at Insurance Office of America

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.

Job Description

Title: Senior Account Associate - Commercial Lines

Remote (Florida only) | Based out of Longwood, FL | Book Focus: General, Construction

About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs.

Key Responsibilities

Team Leadership: Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.
Policy Management: Track policy expirations for existing clients, ensuring renewals are processed accurately and on time.
Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters.
New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
Contract Review: Assist in reviewing contracts to ensure proper coverages are included.
Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Policy Compliance: Stay updated on company policies and procedures.
Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
Champion IOA Values: Demonstrate integrity and leadership.

Ideal Candidate Qualifications

3+ years of customer service experience in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Required active licensing, professional designation (CISR) preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, multitasking, and organizational skills
Excellent communication skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)

What We Offer

Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Employee stock plan participation
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment

What To Expect (Application Process)

30-Minute Phone Screen, Online Assessments, and Interview(s)

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

https://www.ioausa.com/

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Insurance

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