Commercial Insurance Account Manager - Transportation (Remote)

Insurance Office of America; West Virginia; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Commercial Insurance Account Manager specializing in Transportation. This fully remote role involves managing a book of business, ensuring excellent service delivery, and supporting new business initiatives. The ideal candidate will have a strong background in account management or insurance, with a focus on customer satisfaction and operational excellence. Join a supportive team that values integrity and fosters professional growth, while enjoying competitive compensation and a respectful work culture. If you are passionate about making a difference in the insurance sector, this opportunity is perfect for you.

Benefits

Company-paid health insurance

Paid holidays

401K with employer match

Employee stock plan participation

Professional growth opportunities

Supportive team environment

Work/life balance

Qualifications

• 3+ years of account management experience or 5+ years in insurance.
• Active Property & Casualty license; CIC or similar designation preferred.

Responsibilities

• Manage an assigned book of business and ensure account retention.
• Handle customer requests, policy administration, and claims.

Skills

Account Management

Customer Service

Analytical Skills

Problem-Solving

Communication Skills

Multitasking

Organizational Skills

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Commercial Insurance Account Manager - Transportation (Remote)

Join to apply for the Commercial Insurance Account Manager - Transportation (Remote) role at Insurance Office of America.

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA provides property and casualty, employee benefits, personal lines insurance, and risk management solutions, along with insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the U.K. In California, it operates as IOA Insurance Services. For more information, visit www.ioausa.com.

Job Description

Title: Account Manager - Commercial Lines

Location: Fully Remote, U.S.A.

Book Focus: Transportation (experience required)

About the Role:

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate administrative and customer service activities, resolve complex issues, and ensure accuracy.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Lead daily activities of the account management team.
• Handle customer requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable, follow up on delinquent accounts, and collect balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activity/suspense to ensure timely completion.
• Communicate regularly with the team on workload and issues.
• Deliver excellent service, anticipate needs, and respond promptly.
• Stay updated on policies and procedures.
• Seek continuous improvement and adopt best practices.
• Demonstrate integrity and leadership aligned with IOA values.

Ideal Candidate Qualifications

• 3+ years of account management experience or 5+ years in insurance.
• Thorough knowledge of insurance brokerage and client needs.
• Active Property & Casualty license; CIC or similar designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career progression.
• Respectful culture and work/life balance.
• Community service involvement.
• Supportive team environment.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance IOA is an equal opportunity employer committed to diversity and inclusion.