Commercial Insurance Account Manager - Transportation (Remote)

Insurance Office of America; Nevada (IA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Commercial Insurance Account Manager specializing in Transportation. In this fully remote role, you will manage a diverse book of business, ensuring client satisfaction and retention while supporting new business development. You'll coordinate daily administrative tasks, resolve complex issues, and maintain accuracy across various platforms. This company values integrity and leadership, offering a competitive salary, comprehensive benefits, and opportunities for professional growth in a supportive environment. If you have a passion for customer service and a strong background in insurance, this is the perfect opportunity for you.

Benefits

Company-paid health insurance

Paid holidays

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture

Community service commitment

Supportive team environment

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Active Property & Casualty license; CIC or equivalent preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention.
• Lead daily activities of the account management team.
• Handle customer service requests, policy administration, and claims.

Skills

Account Management

Customer Service

Analytical Skills

Problem-Solving

Communication Skills

Multitasking

Organizational Skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Commercial Insurance Account Manager - Transportation (Remote)

Join to apply for the Commercial Insurance Account Manager - Transportation (Remote) role at Insurance Office of America.

About the Company: Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States, founded in 1988. It specializes in property and casualty, employee benefits, personal lines insurance, and risk management solutions, including insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the UK. In California, it operates as IOA Insurance Services. For more information, visit www.ioausa.com.

Job Description

Title: Account Manager - Commercial Lines
Location: Fully Remote, U.S.A.
Book Focus: Transportation (experience required)

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business development. Coordinate daily administrative and customer service activities, resolve complex issues, and ensure accuracy and completeness.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Lead the daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals during renewal processes.
• Monitor accounts receivable, follow up on delinquent accounts, and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activity/suspense to ensure timely completion of tasks.
• Communicate regularly and transparently with the team regarding workload and issues.
• Deliver excellent service, proactively anticipate client needs, and respond promptly.
• Stay updated on company policies and procedures.
• Seek continuous improvement by adopting best practices.
• Demonstrate integrity and leadership, embodying IOA values.

Ideal Candidate Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active Property & Casualty license; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career progression.
• Respectful culture balancing work and family life.
• Community service commitment.
• Supportive team environment and rewarding work.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.