Commercial Insurance Account Manager - Transportation (Remote)

Insurance Office of America; North Dakota; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Commercial Insurance Account Manager specializing in Transportation. This fully remote role involves managing a diverse book of business, ensuring client satisfaction, and leading a dedicated team. You will handle all aspects of account management, from policy renewals to customer service, while leveraging your expertise in the insurance sector. With a focus on professional growth and a supportive work culture, this position offers a competitive salary and benefits, making it an exciting opportunity for those passionate about insurance and client relations.

Benefits

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture and work-life balance

Community service involvement

Supportive team environment

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Active Property & Casualty license; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Handle customer service requests, policy administration, billing, and claims.

Skills

Account Management

Customer Service

Analytical Skills

Communication Skills

Problem-Solving

Multitasking

Organizational Skills

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Commercial Insurance Account Manager - Transportation (Remote)

Join to apply for the Commercial Insurance Account Manager - Transportation (Remote) role at Insurance Office of America.

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA provides property and casualty, employee benefits, and personal lines insurance and risk management solutions, along with insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the UK. In California, it operates as IOA Insurance Services. For more information, visit www.ioausa.com.

Job Description

Title: Account Manager - Commercial Lines

Location: Fully Remote, U.S.A.

Book Focus: Transportation (experience required)

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate daily administrative and customer service activities, resolve complex issues, and ensure accuracy.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Lead daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and address delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activity/suspense to ensure timely completion.
• Maintain transparent communication with the team regarding workload and issues.
• Deliver excellent service, proactively anticipate needs, and respond swiftly.
• Stay updated on company policies and procedures.
• Seek and adopt best practices for performance improvement.
• Demonstrate integrity and leadership aligned with IOA values.

Ideal Candidate Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active Property & Casualty license; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career progression.
• Respectful culture and work-life balance.
• Community service involvement.
• Supportive team environment and rewarding work.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer, committed to diversity and inclusion.

For more information, visit www.ioausa.com.