Construction Insurance Account Manager | Growth & Retention

Insurance Office Of America, Inc.; Fort Myers (FL); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Job summary

Insurance Office of America, Inc. in Fort Myers, FL is seeking a Commercial Insurance Account Manager. The role emphasizes day-to-day client service, policy administration, renewal support, and ensuring accurate and timely execution of service deliverables.

We value 3+ years of account management or 5+ years in insurance, an active P&C license, and strong communication skills. Senior roles offer leadership opportunities and competitive compensation.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Assist with accounts receivable monitoring and collection issues.

Skills

Account management

Customer service

Insurance knowledge

Communication skills

Analytical skills

Education

High School Diploma or equivalent

CIC designation preferred

Tools

Agency management systems

Billing systems

Job description

Insurance Office of America, Inc. in Fort Myers, FL is seeking a Commercial Insurance Account Manager. The role emphasizes day-to-day client service, policy administration, renewal support, and ensuring accurate and timely execution of service deliverables.

We value 3+ years of account management or 5+ years in insurance, an active P&C license, and strong communication skills. Senior roles offer leadership opportunities and competitive compensation.