Commercial Insurance Account Manager - Construction Focus

Insurance Office Of America, Inc.; Covington (KY); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Competitive salaries

Bonus potential

Health insurance

401K with match

Career progression

Work-life balance

Community service

Job summary

Insurance Office of America, Inc. is seeking a Commercial Insurance Account Manager to manage a book of business with day-to-day client service, renewal retention, and policy administration.

The role requires 5+ years in insurance or 3+ years in account management, plus an active P&C license, and strong customer service and communication abilities. The position involves working with construction and contractor accounts, handling policy changes, renewals, and billing inquiries, while maintaining

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• CIC or equivalent designation preferred.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.

Skills

Customer service

Communication

Organization

Analytical skills

Education

High School Diploma or equivalent

CIC or equivalent designation preferred

Job description

Insurance Office of America, Inc. is seeking a Commercial Insurance Account Manager to manage a book of business with day-to-day client service, renewal retention, and policy administration.

The role requires 5+ years in insurance or 3+ years in account management, plus an active P&C license, and strong customer service and communication abilities. The position involves working with construction and contractor accounts, handling policy changes, renewals, and billing inquiries, while maintaining