Commercial Dock & Door Technician

Carolina Handling LLC; Huntsville (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company-provided service van (take‑hom

Fuel card and maintenance coverage

Comprehensive tool kit

Annual uniform & boot allowance

Growth and development programs

Paid on the job training

Job summary

Carolina Handling LLC, a Raymond Dealer, is seeking a Dock & Door Service Technician in Huntsville, AL. You will install, maintain, and troubleshoot dock and door equipment, including doors, dock levelers, locks, safety gates, and truck shelters, while ensuring safety and customer satisfaction.

You will promote maintenance programs, represent the dealership professionally, and work with the service team to meet customer needs and company goals.

Qualifications

• Must have and maintain a valid driver's license with a clean driving record.
• Must be able to lift and/or move up to 75 pounds or more.
• Basic mechanical skills.
• One to three years’ relevant experience and/or training preferred.
• Basic knowledge of DC/AC electricity, motor control and wiring preferred.
• Basic knowledge of hydraulic systems preferred.
• Welding and cutting torch experience preferred.
• Lift truck and scissor lift operation experience preferred.
• High school diploma or equivalent.

Responsibilities

• Perform all service, installations, and scheduled maintenance efficiently and effectively, in line with company procedures.
• Diagnose faulty equipment and apply knowledge of functional operation of units and systems to identify the extent and cause of malfunction.
• Assess installation job sites, evaluating unit functionality and system operations to identify and address potential installation challenges.
• Maintain records of all service work and repairs performed in line with company procedures. Turn in paperwork in a timely fashion, ensuring honesty, accuracy, and legibility.

Skills

Mechanical skills

Valid driver's license

Safety-conscious

Education

High school diploma or equivalent

Tools

Lift truck operation

Scissor lift operation

Welding & cutting torch

Hydraulic systems knowledge

Electrical knowledge (D.C./A.C.)

Job description

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

• Material Handling Equipment, Parts, and Service
• Automated Mobile Robots
• Vision guided vehicles and automated guided vehicles
• High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems
• WMS/WES/WCS solutions and Software
• Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation

Job Summary

As a Dock & Door Service Technician, you will report to the Dock & Door Operations Manager and be responsible for installing, maintaining, and troubleshooting dock and door equipment based on customer needs. Your duties will include the installation and repair of Commercial and Industrial Rolling and Panel Overhead Doors, Dock Levelers, Dock Locks, Safety Gates, and Truck Shelters. You must perform all work safely and efficiently, following applicable safety regulations and company procedures while ensuring customer satisfaction. Additionally, you will promote service maintenance programs and represent the dealership in a professional manner, delivering a high level of customer satisfaction with every interaction.

Responsibilities

• Perform all service, installations, and scheduled maintenance efficiently and effectively, in line with company procedures.
• Diagnose faulty equipment and apply knowledge of functional operation of units and systems to identify the extent and cause of malfunction.
• Assess installation job sites, evaluating unit functionality and system operations to identify and address potential installation challenges.
• Maintain records of all service work and repairs performed in line with company procedures. Turn in paperwork in a timely fashion, ensuring honesty, accuracy, and legibility.

Safety & Compliance

• Complete all required safety training in a timely manner, stay current on all required safety training, and practice safe work habits at all times.
• Obtain all required certification for the operation of applicable equipment to perform work.
• Maintain a clean driving record and drive safely and efficiently within the service area.

Operational Efficiency

• Work with the service dispatcher and manager to maximize labor revenue and efficiency within the work schedule while accounting for 100% of work time.
• Meet applicable goals for key performance indicators (Work in Progress, Labor Hour Efficiency, First Rate Fix, etc.).
• Maintain company-supplied service van and uniforms in a clean and organized manner, as well as maintaining an accurate inventory of tools and parts.
• Communicate and work with the Parts and Sales departments to ensure the customer’s needs are met and immediately report any potential customer issues.
• Maintain a professional demeanor and appearance at all times. Communicate professionally while showing respect to customers and company personnel.
• Demonstrate good judgment and personal attitude to uphold the company’s reputation for results-oriented service, goodwill, and professionalism.
• Be flexible with work schedules to meet customer needs and participate in ongoing on-the-job training and coaching.

• Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

• Must have and maintain a valid driver's license with a clean driving record.
• Must be able to lift and/or move up to 75 pounds or more.
• Basic mechanical skills.
• One to three years’ relevant experience and/or training preferred.
• Basic knowledge of D.C. electricity and A.C. electricity, motor control, and wiring preferred.
• Basic knowledge of hydraulic systems preferred.
• Welding and cutting torch experience preferred.
• Lift truck and scissor lift operation experience preferred.
• High school diploma or equivalent.

Benefits of Joining the Team

Benefits Built For YOU ! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits

Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits

Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Company Benefits

Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

• Company-Provided Vehicle: Field technicians will receive a take-home Service Van, including fuel card and maintenance coverage, equipped with a wide range of tools, equipment, parts, and supplies.
• Comprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.
• Annual Uniform & Boot Allowance
• Growth and Development: Our comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry.
• Paid On the Job Training
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