Commercial Dock & Door Technician

Raymond Corp.; Huntsville (AL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Service van provided

Medical, Dental & Vision Insurance

401(k) with company match

Paid Time Off

Overtime opportunities

Uniform allowance

Training programs

Job summary

Carolina Handling, a Raymond dealer, seeks a Dock & Door Service Technician to install, maintain and troubleshoot dock and door equipment. You will report to the Dock & Door Operations Manager and ensure customer satisfaction with safe, efficient work and professional service.

Responsibilities include installations, diagnostics, site assessments, and maintaining records. Travel may be required to various customer sites; benefits and overtime opportunities are included.

Qualifications

• Valid driver's license with clean driving record.
• Ability to lift up to 75 pounds.
• Basic mechanical skills required.
• DC/AC electrical knowledge preferred.
• Hydraulic systems knowledge preferred.
• Welding and cutting torch experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Perform service, installations, and scheduled maintenance safely and efficiently.
• Diagnose faulty equipment and identify malfunction causes.
• Assess installation sites for functionality and potential challenges.
• Maintain service records and submit paperwork accurately.

Skills

Driver's license

Mechanical skills

Lifting 75 lbs

Electrical knowledge

Hydraulic systems

Education

High school diploma or equivalent

Tools

Welding equipment

Job description

Full-time/Part-time

Full-time

Job Description

Department:

Type: Full-Time, Non-Exempt

Reports To:

Date Modified: 02/2025

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

Material Handling Equipment, Parts, and Service

Automated Mobile Robots

Vision guided vehicles and automated guided vehicles

High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems

WMS/WES/WCS solutions and Software

Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation

Job Summary

As a Dock & Door Service Technician, you will report to the Dock & Door Operations Manager and be responsible for installing, maintaining, and troubleshooting dock and door equipment based on customer needs. Your duties will include the installation and repair of Commercial and Industrial Rolling and Panel Overhead Doors, Dock Levelers, Dock Locks, Safety Gates, and Truck Shelters. You must perform all work safely and efficiently, following applicable safety regulations and company procedures while ensuring customer satisfaction. Additionally, you will promote service maintenance programs and represent the dealership in a professional manner, delivering a high level of customer satisfaction with every interaction.

Responsibilities

• Perform all service, installations, and scheduled maintenance efficiently and effectively, in line with company procedures.
• Diagnose faulty equipment and apply knowledge of functional operation of units and systems to identify the extent and cause of malfunction.
• Assess installation job sites, evaluating unit functionality and system operations to identify and address potential installation challenges.
• Maintain records of all service work and repairs performed in line with company procedures. Turn in paperwork in a timely fashion, ensuring honesty, accuracy, and legibility.

Safety & Compliance

• Complete all required safety training in a timely manner, stay current on all required safety training, and practice safe work habits at all times.
• Obtain all required certification for the operation of applicable equipment to perform work.
• Maintain a clean driving record and drive safely and efficiently within the service area.

Operational Efficiency

• Work with the service dispatcher and manager to maximize labor revenue and efficiency within the work schedule while accounting for 100% of work time.
• Meet applicable goals for key performance indicators (Work in Progress, Labor Hour Efficiency, First Rate Fix, etc.).
• Maintain company-supplied service van and uniforms in a clean and organized manner, as well as maintaining an accurate inventory of tools and parts.
• Communicate and work with the Parts and Sales departments to ensure the customer’s needs are met and immediately report any potential customer issues.
• Maintain a professional demeanor and appearance at all times. Communicate professionally while showing respect to customers and company personnel.
• Demonstrate good judgment and personal attitude to uphold the company’s reputation for results-oriented service, goodwill, and professionalism.
• Be flexible with work schedules to meet customer needs and participate in ongoing on-the-job training and coaching.

• Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

• Must have and maintain a valid driver's license with a clean driving record.
• Must be able to lift and/or move up to 75 pounds or more.
• Basic mechanical skills.
• One to three years’ relevant experience and/or training preferred.
• Basic knowledge of D.C. electricity and A.C. electricity, motor control, and wiring preferred.
• Basic knowledge of hydraulic systems preferred.
• Welding and cutting torch experience preferred.
• Lift truck and scissor lift operation experience preferred.
• High school diploma or equivalent.

Benefits of Joining the Team

Benefits Built For YOU ! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

• Medical, Dental and Vision Insurance, Prescription Drug Plan.
• Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
• Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
• Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.
• Company-Provided Vehicle: Field technicians will receive a take-home Service Van, including fuel card and maintenance coverage, equipped with a wide range of tools, equipment, parts, and supplies.
• Comprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.
• Annual Uniform & Boot Allowance
• Growth and Development: Our comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry.
• Paid On the Job Training
• Opportunity for Increased Income: With uncapped overtime hours, there's no limit to how much you can earn.
• Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.
• Company-sponsored social events and team-building activities.
• Employee recognition program

Physical Requirements & Working Conditions

This position is classified as heavy work, involving the operation of machinery, power tools, motor vehicles, and heavy equipment. Job tasks may require various physical activities such as walking, sitting, climbing, balancing, stooping, kneeling, crouching, and/or crawling, along with transitioning between work sites. Physical requirements include the ability to frequently lift and/or move objects weighing up to 50 pounds, constantly handle objects weighing up to 25 pounds, and occasionally handle objects weighing up to 100 pounds. Manual dexterity is crucial for operating machinery, tools, computers, and handling materials. Specific vision abilities essential for this role include close vision, peripheral vision, depth perception, and the capacity to adjust focus. Additionally, visual acuity is necessary to read documents, schematics, and equipment displays. Effective communication with both internal and external customers via telephone, demonstrating clear articulation and voice control, is essential. The ability to hear is necessary for communicating with coworkers and customers, as well as for safely operating equipment in noisy environments.

This role operates in diverse customer environments, including manufacturing, distribution, cold storage, and outdoor settings with exposure to various elements. It frequently involves exposure to oil, grease, dirt, extreme seasonal temperatures, outdoor elements, and vibration. Occasionally, the role may entail working in elevated conditions, encountering harmful or corrosive chemicals, and facing the risk of electric shock. There is potential exposure to hazards related to equipment movement and harmful chemicals/solvents if proper safety procedures are not followed. Noise levels typically range from moderate to high.

Travel Requirements

This role requires daily travel to customer sites in order to fulfill job responsibilities. Occasionally, overnight travel may be required to accommodate project needs or attend training classes. Due to the nature of the job requirements, work hours for this position are subject to change to meet the needs of the customer. This may include overtime, shift work, on-call duty, weekends, and holidays.

This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee.

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

The Raymond Corporation is an E-Verify Employer.