Commercial & Industrial Client Care Specialist

culligan-careers; Pocatello (ID); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement with company match

Vacation, paid time off

Company-paid training

Employee discounts for Culligan in‑hom

Eligibility for annual recognition and

Job summary

Culligan Water is seeking an experienced Commercial & Industrial Customer Service Representative to engage with Commercial & Industrial customers, discuss orders, resolve problems, and coordinate service and installation activities. The role requires detail orientation, organization, and strong communication skills.

Ideal candidates have at least two years in customer service, excellent time management, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED.
• Minimum of two years of customer service experience required.
• Strong time management and project management skills.
• Proficient in Microsoft Office (word, excel, outlook).
• Excellent communication skills, both written and verbal.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service/operations team.
• Contact customers for scheduling additional services or maintenance plans.
• Refer unresolved customer grievances to designated departments for further investigation.

Skills

Excellent communication

Time management

Project management

Interpersonal skills

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Culligan Water is seeking an experienced Commercial & Industrial Customer Service Representative to engage with Commercial & Industrial customers, discuss orders, resolve problems, and coordinate service and installation activities. The role requires detail orientation, organization, and strong communication skills.

Ideal candidates have at least two years in customer service, excellent time management, and proficiency with Microsoft Office.