Service Dispatcher - HVAC

Modigent Company; Phoenix (AZ); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSA options with employer contribution

Company-paid basic life and AD&D

Paid time off, holidays, and 401(k)

Professional development and career-ab

Job summary

Modigent is seeking an entry-level Service Agent / Dispatcher for HVAC service operations. You will schedule repair and maintenance calls, dispatch work, manage work orders, and support a high-performing team in a hybrid office setting.

You will liaise with internal technicians and external customers, maintain records, and contribute to customer satisfaction in a fast-paced environment. The role emphasizes organization, communication, and problem-solving in a nationwide services context.

Qualifications

• Experience: 1–3 years in customer service, dispatching, admin support, or inside sales; HVAC/service industry is a plus.
• Education: High school diploma or GED required; associate degree or some college preferred.
• Certifications/Licenses: Valid driver’s license not required for this office-based role.
• Physical Demands: Primarily sedentary, frequent computer/phone use; occasional light lifting (<20 lbs).
• Work Environment: Professional office with hybrid options; standard safety practices.

Responsibilities

• Receive, record, and dispatch incoming service requests from customers.
• Identify appropriate technician and schedule work to balance productivity and customer service.
• Answer calls with a warm, professional demeanor; liaise between customers and technicians.
• Call customers to set, confirm, and reschedule appointments; maintain preventive maintenance schedules.
• Procure job-related materials from vendors and coordinate delivery or pickup.
• Ensure paperwork is complete and accurate; finalize work orders for invoicing.
• Assist with reviewing weekly AR reports and support collections as needed.
• Handle full-cycle invoicing from creation to completion.

Skills

Customer service

Organizational skills

Multitasking

MS Office

Invoicing

Education

High school diploma or GED

Associate degree or some college coursework

Tools

Microsoft Office

Outlook

Word

Excel

Job description

As a Service Agent / Dispatcher- HVAC, you'll serve as a key point of contact supporting both internal technicians and external customers by scheduling repair and maintenance calls, dispatching work, managing work orders, and ensuring a smooth, professional service experience. You'll help coordinate daily service activities, maintain accurate records, and contribute to customer satisfaction in a fast-paced environment. This entry-level role is perfect for someone who is organized, personable, and eager to build a career in HVAC service operations while supporting a high-performing team.

Duties and Responsibilities

• Receive, record, and dispatch incoming service requests from customers.
• Identify the appropriate technician and schedule work to balance productivity with prompt, effective customer service.
• Answer incoming calls with a warm, professional demeanor and act as a liaison between customers and field technicians.
• Call customers to set, confirm, and reschedule appointments while maintaining preventative maintenance schedules.
• Procure job-related materials from vendors and coordinate delivery or pickup to support timely job completion.
• Ensure technicians return completed paperwork in a timely manner and review work orders for accuracy.
• Finalize work orders and prepare them for accurate customer invoicing.
• Assist with reviewing weekly accounts receivable reports and support collections efforts as needed.
• Handle full-cycle invoicing from creation through completion.
• Maintain refrigerant management documentation and assist with technician truck stock inventory.
• Provide superior customer service to both internal teams and external clients.
• Perform other duties as assigned to support the Service Department.

Supervisory Responsibilities

None (this is an individual contributor role focused on coordination and customer support).

Requirements/Qualifications

• Experience: 1-3 years of experience in customer service, dispatching, administrative support, or inside sales (HVAC, mechanical, or service industry experience is a strong plus).
• Education: High school diploma or GED required; associate degree or some college coursework preferred.
• Certifications/Licenses: Valid driver's license not required for this office-based role.
• Physical Demands: Primarily sedentary office work with extended computer and phone use; occasional light lifting (<20 lbs).
• Work Environment/Safety: Professional office setting with hybrid options possible; standard office safety practices.

Required Skills

• Excellent verbal and written communication skills with a warm, professional phone presence.
• Strong organizational and multitasking abilities; ability to manage multiple service calls and priorities effectively.
• Customer service orientation with a focus on responsiveness and problem-solving.
• Proficiency in Microsoft Office (especially Outlook, Word, and Excel) and comfort learning new software systems.
• Attention to detail and accuracy when processing work orders and invoicing.
• Ability to work collaboratively with field technicians, Service Managers, and customers in a team environment.

Modigent is a national leader delivering next-generation infrastructure, technology, and energy solutions through our family of specialized brands in HVAC, plumbing, and controls systems. With a strong coast-to-coast presence and extensive service capabilities, we empower customers, communities, and our over 1,500 team members to thrive with sustainable, efficient commercial building services. As part of our team, you'll contribute to thoughtful innovation and our people-first culture rooted in service, collaboration, and integrity.

• Competitive compensation based on experience and level.
• Comprehensive benefits including medical, dental, and vision coverage, plus HSA options with employer contributions in select plans, and company-paid basic life and accidental death & dismemberment insurance.
• Paid time off, holiday pay, and a 401(k) retirement savings plan to support your long-term financial well-being.
• Professional development through hands-on training, mentorship, and clear career advancement paths across our nationwide operating companies.
• Inclusive, supportive culture that values diversity, dignity, respect, collaboration, integrity, and personal fulfillment - empowering you to build a rewarding, long-term career.

Equal Opportunity Statement

Modigent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic.

Third-Party Recruitment Policy

Modigent and its wholly-owned operating companies will not pay any fees for candidate introductions, resumes, or placements from recruiters, employment agencies, or staffing firms without a prior, signed recruitment agreement specifically authorizing submission for a designated position. Unsolicited resumes or candidate submissions will not obligate Modigent to any payment, and we reserve the right to pursue and hire such candidates without liability. Agencies are requested to refrain from contacting hiring managers directly; all inquiries and submissions must go through our Talent Acquisition team.