Commercial HVAC & Refrigeration Dispatch Specialist

Silver State; Las Vegas (NV); Presencial; USD 30.000 - 36.000; Jornada completa

Descripción de la vacante

Silver State Refrigeration & HVAC, LLC. in Las Vegas, NV, seeks an experienced Commercial Dispatcher to coordinate and dispatch service technicians to job sites, ensuring timely service delivery and customer satisfaction.

Responsibilities include prioritizing urgent jobs, updating customers on ETA, using dispatch software, and maintaining accurate work orders. Requires 1–2 years of dispatch experience in HVAC/refrigeration and a high school diploma.

Formación

• 1–2 years of experience in dispatching, preferably HVAC, refrigeration, or related industries.
• Knowledge of HVAC and refrigeration systems is a plus.
• HS diploma or equivalent required.

Responsabilidades

• Schedule and assign service calls to technicians based on priority, location, and technician skill set.
• Monitor real-time job status and adjust assignments as necessary.
• Act as a primary point of contact for customers, providing updates on technician arrival times and job progress.
• Use phone calls, emails and text messages to communicate with customers, technicians and internal teams.
• Address customer inquiries, complaints, and special requests with professionalism and courtesy.
• Use dispatch software or manual systems to track job details, technician status, and job completion.
• Ensure all work orders, parts, and services are accurately logged in the system.
• Provide technicians with necessary job information, including equipment details, service history, and client expectations.
• Prioritize emergency or high-urgency jobs to minimize downtime and disruptions to client operations.
• Coordinate with warehouse/parts to ensure materials/tools are available.
• Maintain knowledge of HVAC, refrigeration, and cooking systems.

Conocimientos

Organizational skills

Multitasking

Communication

Dispatch software

MS Office

Bilingual Spanish

Educación

High school diploma or equivalent

Herramientas

Dispatch software

Descripción del empleo

Silver State Refrigeration & HVAC, LLC. in Las Vegas, NV, seeks an experienced Commercial Dispatcher to coordinate and dispatch service technicians to job sites, ensuring timely service delivery and customer satisfaction.

Responsibilities include prioritizing urgent jobs, updating customers on ETA, using dispatch software, and maintaining accurate work orders. Requires 1–2 years of dispatch experience in HVAC/refrigeration and a high school diploma.