Commercial HVAC Mechanic Service Manager

CCS Construction; Tempe (AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

CCS Construction in Tempe, AZ is seeking a Commercial HVAC Mechanic Service Manager to oversee service operations and lead a skilled team. The role involves driving new account sales and ensuring service excellence for commercial HVAC systems.

Qualified candidates should have 5-7 years in commercial HVAC, supervisory experience, and strong leadership skills. This full-time role offers a direct hire opportunity with immediate consideration.

Qualifications

• High school diploma or equivalent; associate or technical degree in HVAC preferred.
• Minimum 5–7 years of commercial HVAC experience, including 2–3 years in a supervisory or management role.
• Proficiency with service management and CRM software.

Responsibilities

• Oversee all aspects of commercial HVAC service operations.
• Actively pursue and secure new commercial service accounts.
• Lead, train, and motivate service technicians and team.
• Serve as a primary point of contact for key commercial clients.
• Assist the Director with budgeting and financial reporting.

Skills

Commercial HVAC experience

Business development

Leadership

Customer relationship management

Communication skills

Education

Associate degree in HVAC or related field

Tools

Service management software (e.g., ServiceTitan)

Job description

CCS Construction Staffing is seeking a Commercial HVAC Mechanic Service Manager for a leading mechanical contractor in Tempe, AZ. This is an exceptional opportunity for an experienced HVAC professional to manage a high-performing service department, lead a skilled team, and drive strategic growth across commercial service accounts.

Job Overview

As a Service Manager, you will oversee day-to-day service operations, lead the field service team, and drive new account sales through proactive business development and client relationship management. You will report to the VP of Operations.

Key Responsibilities

• Service Operations Leadership
  • Oversee all aspects of commercial HVAC service operations, including maintenance, repairs, and emergency response.
  • Support the Facilities Director in executing departmental goals, budgets, and performance metrics.
  • Manage scheduling, dispatching, and technician workloads to ensure optimal efficiency and response times.
  • Monitor work quality, compliance, and safety standards to ensure consistent service excellence.
  • Review and approve work orders, quotes, and service reports to maintain accuracy and profitability.
• Business Development & Sales Growth
  • Actively pursue and secure new commercial service accounts through prospecting, networking, and relationship building.
  • Develop proposals, quotes, and service agreements tailored to client needs.
  • Collaborate with the Director and marketing/sales teams to implement strategies that drive new revenue growth.
  • Manage existing customer relationships to ensure satisfaction, identify upsell opportunities, and encourage renewals or contract expansions.
  • Track sales performance metrics and maintain a robust pipeline of opportunities.
• Team Leadership & Development
  • Lead, train, and motivate service technicians, dispatchers, and coordinators to achieve departmental objectives.
  • Conduct regular performance evaluations and coaching sessions to promote professional growth.
  • Foster a positive team culture focused on safety, accountability, and customer service.
  • Facilitate regular team meetings to review safety, scheduling, and performance updates.
• Client Relations & Customer Satisfaction
  • Serve as a primary point of contact for key commercial clients.
  • Respond to escalating service issues and ensure timely resolution.
  • Conduct site visits and customer meetings to evaluate service quality and strengthen client relationships.
  • Ensure consistent communication and follow-up with clients to support long-term partnerships.
• Financial & Administrative Management
  • Assist the Director with budgeting, forecasting, and financial reporting for the service department.
  • Track and report on sales, service revenue, labor utilization, and profit margins.
  • Maintain accurate and timely documentation for all service and sales activities.
• Safety & Compliance Oversight
  • Enforce safety policies and procedures to ensure a zero-incident culture.
  • Verify technician certifications and maintain compliance with EPA, OSHA, and local regulations.
  • Conduct periodic site inspections and safety audits.

Required Qualifications

• High school diploma or equivalent; associate or technical degree in HVAC, mechanical systems, or related field preferred.
• Minimum 5–7 years of commercial HVAC experience, including 2–3 years in a supervisory or management role.
• Demonstrated success in HVAC service operations and business development or sales.
• Strong understanding of commercial HVAC systems, maintenance agreements, and service delivery models.
• Proven ability to drive sales growth and maintain strong customer relationships.
• Excellent leadership, communication, and interpersonal skills.
• Strong business acumen with the ability to manage budgets, pricing, and profitability.
• Proficiency with service management and CRM software (e.g., ServiceTitan or similar).
• EPA certification and HVAC licensing preferred.

Position Details

Location: Tempe, AZ
Project Type: Commercial HVAC Service Department Leadership
Employment Type: Full-time / Direct Hire
Start Date: Immediate consideration for qualified candidates

CCS Construction Staffing is an equal-opportunity employer. Qualified applicants will receive a phone call, text, or email from a recruiter for immediate consideration.